Supervisor Medical Office RN - Cardiology (Midland)

MyMichigan Medical Group; Midland (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

MyMichigan Health is seeking an RN Supervisor for cardiovascular services to lead clinical teams, mentor staff, and coordinate operations in a fast-paced practice. You will ensure compliance with standards, oversee training, and liaise with physicians on instrument preferences.

The role requires an RN with ACLS/BLS, strong leadership, and experience managing staff; proficiency in medical office software is expected.

Qualifications

• Nurse with RN license and Michigan licensure.
• ACLS and BLS required within timeframes.
• Minimum management experience including coaching and mentoring.
• Strong leadership and interpersonal skills with the ability to communicate across levels.
• Proficient PC software knowledge including Excel and Word.

Responsibilities

• Supervise, coordinate and train new staff, students and float staff.
• Provide feedback through annual performance reviews.
• Ensure regulatory compliance and oversee quality control and risk management.
• Triaging patient calls and reporting results; liaison between provider and patient.
• Manage daily operations and drive revenue and service line growth.
• Coordinate care with other providers and ensure continuity of care.
• Serve as a resource to clinical and clerical staff and monitor equipment.

Skills

Leadership

Interpersonal skills

Coaching

Mentoring

Communication

Education

Associates Degree

Bachelor’s Degree preferred

RN - Registered Nurse

Tools

Excel

Word

Misys

Wellness

LIS

Emageon

Dictation systems

Job description

Summary

This position will be the primary resource person to the team members in regard to clinical questions, training opportunities, staffing and equipment/instrumentation for the cardiovascular services. This position will also serve as the first link of communication to the physicians and surgeons regarding instrument and equipment preferences. This position provides daily direction and problem solving to clinical staff and assists the Practice Manager in short range planning.

Responsibilities

(25%)* The RN Supervisor will supervise, coordinate and train any new employees, students, and float staff and provide feedback to all clinical staff members in the form of annual job performance reviews.. The clinical staff will report to the RN Supervisor, who will schedule, monitor, coordinates personnel training, continuing education and evaluation. Screens, selects, orients, trains and disciplines all subordinate personnel.

(20%)* Maintains compliance with regulatory standards. Supports quality control measures and oversees any risk management activities in the cardiovascular practices. Monitors inventory of clinical supplies and identifies any variances in the budget.

(20%)* Perform clinical duties as needed including triaging patient calls and reporting test results to patients. Assess patients as appropriate and serve as a liaison between the provider and patient.

(20%)* Handle day to day clinical operations in the practice and utilize critical thinking skills to resolve issues. Assist in identifying, developing and executing strategic opportunities to drive revenue and increase service line volume and productivity.

(10%)* Interacts positively with patients and families in an ongoing way. Provides information to patients so they may fully utilize and benefit from MyMichigan Physicians Group (MPG) services and the services of MyMichigan Health.

OTHER DUTIES AND RESPONSIBILITIES:

Must be a graduate of an approved RN nursing program and function in conjunction with the RN specialty nurse responsibilities.

Demonstrates critical thinking and integration of theory to practice for cardiac patients.

Provides for the age specific needs of the population served according to department standards and policies/procedures as evidenced by observation, documentation and peer feedback.

Maintains medical supplies to assure consistent supply levels to meet the needs of the patients.

Understands necessary computer functions in the office setting: Misys, Wellness, Laboratory Information System ( LIS), Emageon, dictation systems, and any other necessary programs to assist providers and staff.

Room patients during office visits and perform and record all vital signs on patient. Assess physical as well as social needs of the patient. Verify patient demographic information and maintain clinical documentation as outlines in MPG policies and procedures.

Provides teaching to patients and staff on subjects related to cardiology. Provides coverage for Practice Manager.

Management of the cardiology patient with symptoms management, and will be available for cardiology emergencies.

Calls in prescriptions and teach the patient and family the reasons for the medications and side effects.

Coordinates and ensure continuity of care with other providers including patient admits and transfers to the hospital.

Serve as a resource to technical, clerical and medical staff.

Identifies preventative maintenance needs for cardiology and thoracic & cardiovascular surgery equipment.

All other duties as assigned by the Practice Manager or MPG Leadership.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures

ACLS - Advanced Cardiac Life Support

Required Equivalent Experience - ACLS is required within 1 month of hire or transfer only if the department has a crash cart

BLS - Basic Life Support

Required Equivalent Experience - Within 1 month of hire or transfer

RN - Registered Nurse

Required

Required Education

Education: Associates Degree

Comments: Bachelor’s Degree preferred.

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Knowledge of nursing technique as normally acquired through the completion of an RN program and hold licensure in the State of Michigan.

BLS required within one month of hire or transfer to the department.

ACLS certification required.

Previous management experience including coaching, leading and mentoring employees.

Leadership skills needed to effectively direct a group. Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

PC software knowledge must include: Excel and Word.

Knowledge of medical office policies, practices and procedures as normally acquired through three to five years working in the healthcare system or similar setting.

Excellent interpersonal skills needed to communicate successfully with individuals and interact with people at all levels to communicate concepts in a clear and understandable manner.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

Equivalent Experience and Other Comments (Education)