Supervisor, Medical Assistant

UT Southwestern Medical Center; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PPO medical plan (day one for full-tim

Paid Time Off (PTO)

Parental Leave

Tuition Reimbursement

Public Service Loan Forgiveness (PSLF)

Job summary

UT Southwestern Medical Center in Dallas is seeking a Clinical Operations Lead to supervise Medical Assistant staff and coordinate daily clinical activities in an ambulatory setting. You will provide leadership, staff development, and operational oversight to promote efficient, safe, and patient-centered care.

The role emphasizes coaching, performance management, onboarding, and collaboration with leadership to optimize staffing and patient flow. Prior leadership in healthcare is preferred.

Qualifications

• 3 years of experience as a Medical Assistant, Certified Medical Assistant, Patient Care Technician, or related patient care role in a clinic or healthcare setting.
• 2 years of experience in a Lead Medical Assistant, Medical Assistant Coordinator, or equivalent healthcare support leadership role.
• Current BLS certification, course accredited by AHA/ARC Upon Hire.
• MOA certification or CMA/RMA/NCMA/NHA-CCMA is preferred upon hire.

Responsibilities

• Supervises Medical Assistants, Certified Medical Assistants, Medical Office Technicians, and Medical Assistant Coordinators to ensure compliance with departmental policies and performance expectations.
• Participates in recruitment, interviewing, selection, onboarding, and retention activities for assigned staff.
• Ensures staff receive appropriate orientation, training, competency validation, and ongoing professional development.
• Provides coaching, mentoring, and timely feedback regarding employee performance and professional growth.
• Conducts performance evaluations in accordance with organizational policies and procedures.
• Develops and implements performance improvement plans and administers corrective actions in collaboration with leadership and Human Resources.
• Coordinates daily staffing assignments with clinic leadership to support patient care delivery and operational efficiency.
• Monitors clinic workflow and operational performance and implements process improvements to support quality, safety, and patient satisfaction.

Skills

Staff supervision

Coaching

Regulatory compliance

Workflow optimization

Education

High School Diploma or GED

Bachelor's degree in healthcare-related field

Tools

BLS Certification

MOA Certification

CMA Certification

RMA Certification

NCMA Certification

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you‿ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Works under general supervision to supervise Medical Assistant staff and coordinate daily clinical and operational activities in an ambulatory patient care setting. Provides leadership, staff development, and operational oversight to promote efficient, safe, and patient-centered care.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required Education

• High School Diploma or GED equivalent

Experience

• 3 years of experience as a Medical Assistant, Certified Medical Assistant, Patient Care Technician, or related patient care role in a clinic or healthcare setting, including
• 2 years of experience in a Lead Medical Assistant, Medical Assistant Coordinator, or equivalent healthcare support leadership role

Licenses and Certifications

• (BLS) BASIC LIFE SUPPORT certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire and
• Current MOA Certification required, through one of the following organizations Upon Hire
• (CMA) CERT MEDICAL ASSISTANT American Association of Medical Assistants or
• (RMA) REG MEDICAL ASSISTANT American Allied Health or
• (NRCMA) NAT REGD CERT MEDICAL ASSISTNT National Association for Health Professionals or
• (NCMA) NAT CERT MEDICAL ASSISTNAT National Center for Competency Testing or
• (NHA-CCMA) Nat Hlthcareer CertClinMedAsst or
• (RMA) REG MEDICAL ASSISTANT American Allied Health

Preferred Education

• Bachelor's Degree in healthcare‑related field

Experience

• 1 year of experience in a Lead Medical Assistant, Medical Assistant Coordinator or equivalent healthcare support leadership role with a Bachelor's Degree

JOB DUTIES

• Supervises Medical Assistants, Certified Medical Assistants, Medical Office Technicians, and Medical Assistant Coordinators to ensure compliance with departmental policies, procedures, and performance expectations.
• Participates in recruitment, interviewing, selection, onboarding, and retention activities for assigned staff.
• Ensures staff receive appropriate orientation, training, competency validation, and ongoing professional development.
• Provides coaching, mentoring, and timely feedback regarding employee performance, attendance, conduct, and professional growth.
• Conducts performance evaluations in accordance with organizational policies and procedures.
• Develops and implements performance improvement plans and administers corrective actions in collaboration with leadership and Human Resources.
• Manages staff scheduling, time-off requests, staffing coverage, payroll functions, and timekeeping activities to ensure operational needs are met.
• Directs required staff education, compliance training, and competency management activities in collaboration with organizational and ambulatory services partners.
• Coordinates daily staffing assignments with clinic leadership to support patient care delivery and operational efficiency.
• Monitors clinic workflow and operational performance and implements process improvements to support quality, safety, and patient satisfaction.
• Ensures staff adhere to policies, procedures, regulatory requirements, and department standards.
• Oversees processing of instruments, scopes, and other clinical equipment as applicable and ensures compliance with established protocols.
• Inspects, monitors, and assists with troubleshooting equipment and facility concerns within scope of training and escalates issues as appropriate.
• Oversees medical supply inventory management and ensures availability of supplies required for patient care and clinic operations.
• Facilitates continuing education activities and staff meetings to