Supervisor, Maintenance

Field Operations; North Richland Hills (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading telecommunications company in North Richland Hills is seeking a Supervisor for Maintenance Technicians to enhance customer satisfaction through effective network management. The role involves overseeing maintenance activities, coordinating training, and ensuring safety compliance. Candidates should possess an associate’s degree in electronics or equivalent experience, with supervisory skills preferred. Competitive salary and comprehensive benefits are offered.

Benefits

Comprehensive pay and benefits package

Career development opportunities

Qualifications

• Supervisory experience in a technical environment preferred - 1+ years.
• 4+ years in construction/maintenance of optical and coax distribution networks.
• Ability to communicate effectively and manage multiple projects.

Responsibilities

• Supervise Maintenance Technicians to maximize customer satisfaction.
• Coordinate and reinforce employee training to meet quality standards.
• Plan, implement and complete small projects as needed.

Skills

Ability to read, write, speak and understand English

Basic knowledge of software tools

Knowledge of network devices and appliances

Advanced knowledge of HFC Distribution Network

Ability to drive Company vehicle safely

Ability to work outdoors in various weather conditions

Education

Associate’s degree in electronics or related field

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Overview

Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate.
• Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction.
• Ensure responsiveness and first-time resolution of line problem escalation work orders, while adhering to company quality and safety standards.
• Regularly observe and mentor employees regarding safety, quality, productivity and individual growth.
• Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed.
• Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback.
• Ensure staff has and maintains necessary company-issued tools and equipment.
• Monitor current procedures and tests performed to ensure compliance with FCC standards.
• Plan, implement and successfully complete small projects including annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.
• Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed.
• Effectively interface with third party vendors.
• Operate Company vehicle in a safe and responsible manner.

Regulatory and Policy Adherence

• Adhere to industry specific local, state, and federal regulations, as applicable.
• Instill knowledge of all company products and services.
• Maintain records and documents in accordance with company policies and procedures.
• Establish positive employee relations through effective communication and ongoing support.
• Know, understand and follow company policy.
• Perform other duties as requested by manager.

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English.
• Basic knowledge using software tools to support current operations.
• Knowledge in basic network devices and network appliances.
• Advanced knowledge of HFC Distribution Network; Moderate knowledge of IP Networks and Headend operation and Customer Premise Network.
• Basic knowledge of Company products and services.
• Ability to drive Company vehicle in a safe and responsible manner.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• Ability to operate appropriate computer or test equipment (e.g. RF and Optical test equipment).
• Valid driver's license with satisfactory driving record within Company required standards.

Required Education

• Associate’s degree in electronics or related field, or equivalent work experience.
• Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E).

Required Related Work Experience

• Construction and/or maintenance of optical and coax distribution networks or equivalent work experience - 4+ years.
• Supervisory experience in a technical environment or equivalent work experience preferred - 1+ years.

Preferred Qualifications

• Demonstrated leadership qualities.

Preferred Related Work Experience and Number of Years

• Supervisory or leadership experience - 1+ years.

Working Conditions

• Work indoors in confined spaces or poorly ventilated areas; exposure to dust, dirt, noise, insects, rodents, cleaning solutions.
• Work in commercial or factory environments; outdoors in all kinds of weather and at all times of day or night.
• Work near power lines and electricity; some work may be performed at various heights (poles, rooftops).
• Occasionally required to work overtime or weekends; some travel as business needs dictate.

Physical and Mental Requirements

• Physical: ability to use manual and powered tools; carry, climb and operate ladders; work at heights; differentiate wire sizes/colors; work in tight spaces; stand 50-70% of the time; operate test equipment.
• Mental: ability to communicate effectively; manage multiple projects; supervise, mentor and motivate others; complete documentation accurately; maintain confidentiality; prioritize and organize; use Microsoft Office.

TMN404 2025-63113 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications is known in the United States by our Spectrum brands, including Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.

EOE, including disability/vets.