Supervisor, Mail Order Pharmacy Distribution

CenterWell Pharmacy; Olde West Chester (OH); On-site; USD 59,000 - 81,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

CenterWell Pharmacy in West Chester, OH is seeking a Supervisor, Mail Order Pharmacy Distribution to lead inventory clerks and pharmacy technicians, oversee daily distribution, and ensure accurate processing of Traditional and OTC prescription orders.

The role requires a second shift (5:30 pm–2:00 am) with Sunday–Thursday scheduling, 40 hours weekly, and a strong focus on safety, DEA/CMS compliance, and teamwork. Experience in leadership and pharmacy operations is essential.

Qualifications

• Active Ohio Pharmacy Technician License required.
• National Certification (PTCB or CPhT) with active registration.
• Experience as a team lead or in leadership duties.
• Proficiency with MS Office and multiple systems; troubleshoot basics.
• Ability to learn internal processing systems (Elite Inventory Management, E-Post, QMSI).
• Strong written and verbal communication skills.

Responsibilities

• Lead a team of inventory clerks and pharmacy technicians.
• Collaborate with Supervisors in Inventory, Packing, and Dispensing to resolve process issues.
• Analyze distribution and support pharmacists and technicians.
• Assist Pharmacists in medication preparation and dispensing.
• Ensure compliance with DEA, CMS, and company policies.
• Oversee day-to-day operations and staff.
• Maintain staffing and conduct monthly one-on-one sessions.
• Commit to improving consumer experiences.

Skills

Team leadership

Communication skills

MS Office

Systems navigation

Problem solving

Pharmacy knowledge

Education

Ohio Pharmacy Technician License

PTCB or CPhT certification

Tools

Elite Inventory Management

E-Post

QMSI

Excel

PowerPoint

Outlook

Job description

Become a part of our caring community The Supervisor, Mail Order Pharmacy Distribution processes and dispenses or directly supports the processing and dispensing of Traditional and Over The Counter prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. The Supervisor, Mail Order Pharmacy Distribution works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

Become a part of our caring community The Supervisor, Mail Order Pharmacy Distribution processes and dispenses or directly supports the processing and dispensing of Traditional and Over The Counter prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. The Supervisor, Mail Order Pharmacy Distribution works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

Job Description

Workstyle: Mail Order Pharmacy

Location: This is an onsite role. 9843 Windisch Rd | West Chester, OH 45069

Schedule: This is a second shift position (5:30 pm - 2:00 am) with a Sunday through Thursday schedule. Additional availability is also needed to for overtime coverage, projects, and occasional daytime meetings.

The Supervisor, Mail Order Pharmacy Distribution resolves problems related to drug interactions, dependencies, and department processes. Analyzes distribution and supports pharmacists and pharmacy technicians. Assists Pharmacists in medication preparation and dispensing directly or through program/process development. May contact physicians for prescriptions clarification and may enter prescription orders into pharmacy system. Decisions are typically are related to schedule, plans and daily operations.

The Supervisor, Mail Order Pharmacy Distribution

• Leads a team of inventory clerks and pharmacy technicians as they receive, store, and replenish medication throughout the facility.
• Works with other Supervisors in the Inventory, Packing, and Dispensing departments to resolve problems relating to department processes.
• Analyzes distribution and supports pharmacists and pharmacy technicians.
• Assists Pharmacists in medication preparation and dispensing directly or through program/process development.
• Complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures.
• Performs escalated or more complex work of a similar nature, supervises a group of support and technical associates, and coordinates and provides day-to-day oversight to associates.
• Ensures consistency in execution across team.
• Holds team members accountable for following established policies. This includes holding monthly 1x1 sessions with each direct report and maintaining staffing needs.
• Passionate about contributing to an organization focused on continuously improving consumer experiences

Equired Qualifications

Use your skills to make an impact

• Active Pharmacy Technician License in the state of Ohio
• National Certification, (PTCB or CPhT) with an active registration
• Previous experience as a team lead OR experience with leadership duties
• Proficiency using Microsoft Office Word, Excel, Outlook PowerPoint, navigating multiple systems and platforms and ability to troubleshoot and resolve basic technical difficulties.
• Ability to learn Internal computer-based processing systems (Elite Inventory Management, E-Post, QMSI)
• Ability to effectively communicate both written and verbally.

Preferred Qualifications

• Supervisory experience with experience hiring, training, coaching and up to termination
• Previous warehouse experience

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$59,300 - $80,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.