Supervisor, Low Threshold Housing Program, Northampton

Clinical and Support Options, Inc; Greenfield (WI); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is looking for a Supervisor for their Low Threshold Housing program. This role is pivotal in providing administrative and programmatic supervision, ensuring that the needs of tenants are met while advocating for them. The ideal candidate will lead a team of Housing Case Managers, oversee training, and maintain comprehensive client records. With a commitment to community service, this organization fosters a collaborative environment that prioritizes growth and excellence. Join a team that values resilience, respect, and insightfulness, and contribute to impactful community support.

Benefits

Full Health Coverage

Dental Coverage

Paid Time Off

403B Retirement Plan

Employee Referral Bonuses

Group Insurance Options

Employee Assistance Program

Cellphone Plan Discounts

Qualifications

• Bachelor's degree preferred, with supervisory experience.
• Experience working with homeless or at-risk populations is a plus.

Responsibilities

• Provide leadership and direction to case management staff.
• Supervise Housing Case Managers and manage operational needs.

Skills

Leadership

Supervisory Experience

Communication

Problem-Solving

Computer Proficiency

Education

Bachelor's Degree

Tools

Credible

Job description

Supervisor, Low Threshold Housing Program, Northampton

CSO is seeking a Supervisor for our Low Threshold Housing (LTH) program in Northampton.

This position provides administrative and programmatic supervision for the Friends of the Homeless (FOH) Low Threshold Housing program, coordinating care within the agency and with property owners. The role manages operational needs of housing units across all sites, serving as an advocate and liaison for tenants.

As an LTH Supervisor, you will:

1. Provide leadership and direction to case management staff, ensuring ongoing supervision and on-call support for urgent needs.
2. Directly supervise Housing Case Managers, overseeing training, job descriptions, caseloads, and providing feedback.
3. Hold regular one-on-one meetings with Housing Case Managers to review caseloads and provide supervision.
4. Facilitate staff meetings and provide backup coverage as needed.
5. Conduct probationary and annual performance evaluations.
6. Ensure Housing Case Managers update information on program participants' move-in, relocation, or termination.
7. Act as the primary contact for landlords, property managers, and referral sources.
8. Manage walk-in inquiries for the FOH Low Threshold program.
9. Assist with coordinating move-ins, including scheduling, key pickup, and furniture delivery.
10. Collaborate with the Director to oversee program operations, ensuring client needs are met.
11. Maintain and update client records in Credible and other systems.
12. Keep comprehensive tenant and supervisee information in the agency's electronic health record system.

Your Background:

• Bachelor's degree (preferred)
• Previous supervisory experience
• Experience working with homeless or at-risk populations (preferred)
• Computer proficiency
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive — maintaining resilience and focusing on solutions
• Respectful — collaborating and communicating effectively
• Insightful — demonstrating self-awareness and prioritization skills
• Conscientious — taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement plan, employee referral bonuses, group insurance options, a premier employee assistance program, cellphone plan discounts, and a supportive work environment.

About Our Agency:

Clinical & Support Options, Inc. has been serving Western Massachusetts for over 50 years, providing comprehensive behavioral health support. With offices across Springfield, Northampton, and Greenfield, our team of over 650 professionals is dedicated to impactful community service. We foster a flexible, collaborative environment that encourages growth and excellence.

CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. Over 90% of staff recommend CSO as a great place to work. We invite you to learn more about us!

We offer training in Trauma-Informed Care, Motivational Interviewing, Mindfulness, and more.