Supervisor, Lot Operations - Manheim Georgia

Cox Enterprises; Atlanta (GA); On-site; USD 48,000 - 60,000; Full time

Job summary

Cox Enterprises seeks a hands-on supervisor at Manheim Georgia, Atlanta, to oversee daily lot operations and staff. You will coordinate check-in, lane assignments, and vehicle movement to ensure smooth sales processes and strong customer service.

A focus on safety and adherence to policies is essential. Ideal candidates bring 5+ years in related fields with supervisory experience, plus strong communication and organizational skills; automotive or auction experience is preferred.

Qualifications

• High School Diploma/GED and 5 years’ related experience; automotive shop preferred.
• 1+ year of management or lead role experience.
• 3+ years of lot operations experience preferred.
• Experience in automobile industry or auction business preferred.
• Strong communication and organizational skills.

Responsibilities

• Assist with daily lot operations to ensure efficiency pre/post sale.
• Supervise check-in area workflow and staff activities.
• Coordinate movement of vehicles from check-in to sale lanes.
• Provide customer service and resolve issues as they arise.
• Inspect and maintain lot operations equipment and safety.
• Monitor staffing levels and plan for efficiency and service quality.
• Lead the team and enforce company policies and procedures.

Skills

Strong communication

Supervisory experience

Organizational skills

Safety awareness

Education

High School Diploma/GED

Experience in related field (automotive shop preferred)

Tools

Computer literacy

Job description

Work Schedule:

This position is based onsite at Manheim Georgia, located on Campbellton Road in Atlanta, GA, and follows a Tuesday through Saturday schedule. Typical hours are 7:30 AM to 5:30 PM Tuesday through Friday and 7:00 AM to 4:30 PM on Saturdays. Daily end times may vary depending on workload and business demand.

Job Responsibilities:

• Assist with lot operations on a daily basis to ensure efficient operations prior to and after sale.
• Supervise the daily operation of the vehicle check-in area by supervising and coordinating the activities and the workflow of the sale lot drivers, check-in personnel, lane captains and other lot operations employees.
• Ensure efficient lot operations by coordinating the movement of vehicles from check-in to the sale lanes. Supervise flow to ensure that incoming vehicles are received, stocked-in, numerated and parked in the proper areas.
• Provide quality service and interact with customers to resolve any problems that may occur.
• Inspect and maintain lot operations equipment and ensure that it is functional and in good working condition.
• Monitor lot damage and meet with Operations Manager on a regular basis to review and resolve potential lot operations problems.
• Coordinate with Reconditioning, Check-in, Factory and Fleet/Lease departments to schedule and prepare vehicles for sale, ensure accurate and efficient vehicle check in and proper sequence of vehicles.
• Supervise and direct the work of lot operations employees by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and monitoring work for accuracy and conformance to policies and procedures.
• Assist manager in counseling and disciplining employees as necessary. Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned by manager.

Qualifications:

• High School Diploma/GED and 5 years’ experience in a related field (automotive shop preferred). The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.
• 1+ year of experience in management, supervisory, or lead role.
• Minimum of 3 years lot operations experience preferred.
• Experience in automobile industry or the Auction business preferred.
• Strong communication and interaction skills required.
• Competent supervisory and organizational skills required.
• Good computer and software knowledge.
• Safe drivers needed; valid driver’s license required.
• Ability to drive vehicles with standard and automatic transmission.
• Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb.
• Manual dexterity, repetitive motion tasks.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Work Environment:

Occasional exposure to moving mechanical parts hazard, electrical shock hazard and toxic or caustic chemicals. Moderate noise level. Exposure to all weather conditions.