Supervisor Line & Ramp Services

Jet Aviation; Dallas (TX); On-site; Full time

Job summary

Join a leading company in aviation as a Supervisor for Line & Ramp Services. In this role, you will oversee a dedicated team, ensuring safety and exceptional customer service in ramp operations. With your expertise, you'll drive quality and support the team's performance while working in a dynamic environment. If you're passionate about aviation and looking for a leadership opportunity, we encourage you to apply.

Benefits

Health, dental & vision insurance

Matching 401(k)

Generous paid time off

Employee discounts

Qualifications

• Minimum 4 years of experience as Certified Line & Ramp Services Agent.
• Strong customer service skills required.
• Ability to read and communicate in English.

Responsibilities

• Supervise a team of Line & Ramp Agents during a shift.
• Ensure high levels of customer service and safety standards.
• Coordinate aircraft towing and pushback operations.

Skills

Team Leadership

Customer Service

Communication

Problem Solving

Education

High School Diploma/GED

Tools

MS Office

Job description

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Location:

Dallas, TX, US, 75235

Flexible Work Arrangement: Onsite

Job Category: Fixed Base Operations (FBO)

Career Level: Technicians / Crew

Requisition Id: 4063

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

The Line & Ramp Service Supervisor you will supervise a team of Line & Ramp Service Agents during a respective shift. You will be responsible for ensuring that the team is coordinated, well informed, disciplined and motivated while supporting the Line & Ramp Service Agents in carrying out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service and quality. Carries out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service, and quality.

This position is for our second shift 2pm-10pm schedule.

The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseling range will be as follows: $20.86-$30.20 per hour.

Minimum Requirements

• High School Diploma/GED
• At least 4 years of relevant work experiences as a fully trained Certified Line & Ramp Services Agent
• Valid driver's license
• Ability to read and communicate in English
• Prior customer service in the airline industry required
• Willingness to work in various weather conditions as well as meeting minimum physical requirements of the job described below in the “Physical Demands/Work Environment” section
• At least 4 years of experience using MS Office application
• Must obtain an Airport ID Badge within 30 days of employment
  
  

Main Responsibilities

• Supervise and coordinate a team of Line & Ramp Agents during a respective shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
• Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards.
• Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
  
  

Main Responsibilities Cont.

• Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues
• Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as conducting training and ensuring development of employees to improve work performance and maximize employee potential
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network
  
  

Desired Characteristics

• High quality standards and orientation towards customers
• Ability to informally instruct and share knowledge
• Strong communication skills
• Ability to work calmly and effectively under pressure
• Possesses cultural awareness and required sensitivity
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach with hands and be able talk and hear. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must be able to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Aviation and Aerospace Component Manufacturing

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