Specialist, Lifesaving Outcomes - Cat World

Best Friends Animal Society (Company); United States; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Relocation assistance

Great benefits

Job summary

Best Friends Animal Society in Kanab, Utah seeks a Lifesaving Outcomes Specialist to support transports, transfers, and foster care, and assist adoptions.

You will work in a fast-paced, compassionate team environment, coordinating mobile and on-site adoption activities, and ensuring safety and records compliance.

This role includes flexible responsibilities across programs and may require weekends, nights, or travel; relocation assistance may be available.

Qualifications

• Experience in animal welfare or shelter operations is preferred.
• Ability to work in a fast-paced environment with organization.
• Strong customer service and communication skills.
• Comfort handling cats and dogs of varying needs.

Responsibilities

• Support adoptions, transfers, and foster care across program locations.
• Coordinate transport operations including scheduling and records.
• Provide compassionate customer service to adopters and volunteers.

Skills

Customer service

Cat & dog handling

Communication

Team player

Bilingual

Tools

Shelter software

Microsoft Office

Job description

Location: Kanab, Utah (Relocation assistance may be available)

Hiring Range: This position’s hiring rate is anticipated to be $22.50 per hour, plus great benefits!

Position Summary:

Lifesaving Outcomes Specialists are responsible for the daily functions and growth of lifesaving outcome programs including transports/transfers and foster care of animals in our program locations. This also includes support in adoptions. Specialists act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society’s no-kill mission and organizational success. While this role includes responsibilities in all outcome-focused programs, specialists may receive intensive assignments in a particular program, based on organizational needs. Senior specialists have an increased level of responsibility or skills, and the ability to make on-the-spot decisions to accomplish tasks.

Essential Duties and Responsibilities:

• Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table.
• Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.
• Support, promote, coordinate, and facilitate mobile, remote, and on-site pet adoptions, providing superior customer service, new pet parent counselling, and post-adoption support throughout.
• Coordinate and conduct transport program operations including but not limited to animal selection, travel logistics, records management, supply management, and vehicle management.
• Develop a general knowledge of the animals in the Best Friends’ care; deliver superior customer service, assist adopters, fosters and transfer partners by gathering information to match them with appropriate animals, arranging introductions, pet to pet meets; acquiring/providing medical records, health certificates (when necessary), follow-ups as needed or required.
• Work directly with and support volunteers on all aspects and protocols of lifesaving care and outcome programs, including program protocols, cleaning protocols, specific animal behavior and care, animal handling, transportation requirements and procedures, data entry, and communications with the goal of maximizing meaningful volunteer contributions.
• Work collaboratively with Best Friends’ team members in all areas of operations to achieve lifesaving goals; follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments, including accurate and timely communications, work completion, data entry, and recordkeeping.
• Maintain a safe workplace, value, and model safe work practices, adhering to organizational safety practices and rules, and communicate to leadership about unsafe practices and conditions.
• This role includes aspects of caregiving for cats in our care as well.

Skills and Experience:

• Bilingual or multi-lingual skills preferred but not required. Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process.
• Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.
• Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.
• Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.
• Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.
• Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.

Physical Requirements:

Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending. Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion. Work indoors and outdoors in a variety of weather conditions including extreme heat and cold. Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status. Valid driver’s license, meeting Best Friends Animal Society’s driver qualification standards; ability to travel, including overnight stays, when needed. Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work.

During the selection process, candidates may be asked to participate in an onsite working interview.

Thank you for your interest in pursuing a career at Best Friends Animal Society.

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.

Who we are underneath the fur (and feathers)

Best Friends believes in being kind to all, both two- and four-legged beings. Compassion drives our work to save the lives of animals. And it drives our daily lives. We do not judge. We respect one another. We embrace new ideas, solutions and differences. We welcome people from all backgrounds and appreciate where you are in your professional journey. We are quirky. We never take ourselves too seriously, and we know that humor is important in this field. We operate with love and seek to spread positivity. We are determined to create a safer, brighter world for homeless pets and to Save Them All.