Supervisor Levi's Retail, Estero, FL Miromar Outlets

Levi Strauss; Estero (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a pioneering company with a legacy of innovation and sustainability. As a Supervisor, you will play a key role in fostering a high-energy store environment while ensuring operational excellence and customer satisfaction. This position offers the opportunity to lead a dynamic team, implement strategies for financial growth, and contribute to a culture of inclusivity and collaboration. With a focus on training and development, you will help shape the next generation of retail leaders while enjoying competitive benefits and a supportive work environment. If you thrive in a fast-paced setting and are passionate about customer service, this role is for you.

Benefits

401K match

Paid volunteer time

Employee discount

Paid Family Leave

Qualifications

• Proven experience in retail leadership and customer service.
• Self-motivated with a growth mindset and flexible schedule.

Responsibilities

• Creates an engaging store environment and supervises team members.
• Addresses customer concerns and collaborates with management.

Skills

Retail Leadership

Customer Service

Multitasking

Coaching and Training

Education

High School Diploma or GED

Job description

JOB DESCRIPTION

You're an original. So are we.

We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.

Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's, Dockers, Denizen, and Signature by Levi Strauss & Co.

Position Overview

The Supervisor plays an integral role in the store management team by helping implement strategies and ensuring operational excellence to maintain brand equity, customer satisfaction, and financial growth.

Responsibilities

1. Creates a high-energy, engaging store environment by interacting with customers and modeling excellent service behaviors. Supervises and coaches team members to ensure outstanding service and sales performance.
2. Proactively addresses customer concerns, resolving issues in line with company policies and prioritizing customer satisfaction. Collaborates with the store manager on escalated customer issues.
3. Participates in training new and current employees on LS&CO culture, product knowledge, service standards, loss prevention, store policies, and other responsibilities.
4. Works with store management to set expectations, coach team members, and foster an environment of engagement, retention, and growth. Provides formal performance feedback in partnership with management.
5. Handles all cash and merchandise operations, including shipment processing, floor sets, markdowns, and replenishment, maintaining compliance with store policies.
6. Assists in adjusting store strategies to meet or exceed sales and performance goals daily, working closely with the Store Manager and Assistant Managers.
7. Supervises store team in the absence of management.
8. Ensures compliance with all store policies, procedures, and programs, following directives from store management.

Qualifications

1. Enjoys multitasking in a fast-paced, deadline-driven environment.
2. Embodies a collaborative, inclusive, and respectful team spirit.
3. Self-motivated with a growth mindset, eager to learn new tools and adapt to initiatives.
4. Proven experience in retail leadership, including supervising, coaching, and training.
5. Flexible schedule availability, including evenings, weekends, and holidays.
6. Capable of performing all essential duties, including lifting up to 40 pounds and standing for extended periods. Reasonable accommodations are available for individuals with disabilities.
7. Reliable transportation required.
8. High school diploma or GED preferred.

Benefits

• 401K match: $1.25 for every $1.00 contributed up to 6% of pay.
• Five hours of paid volunteer time per month.
• 60% employee discount on merchandise.
• Paid Family Leave.

Equal Opportunity Employment

Levi Strauss & Co. provides equal employment opportunities regardless of race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or expression, marital status, veteran status, disability, or other protected classes. We prohibit harassment and discrimination and are committed to affirmative action in all employment practices.