Supervisor, Language Services - Full Time - Day

Hackensack Meridian Health; Woodbridge Township (NJ); On-site; USD 83,000 - 101,000; Full time

Benefits offered by this job

Health

Dental

Vision

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Supervisor, Language Services to oversee daily operations of the language services department across the network. You will lead staff, ensure high-quality patient interpretation, and collaborate with leadership to drive service improvements.

The role requires an associate’s degree, bilingual ability, 3–5 years in healthcare or customer service, and strong communication and presentation skills. Proficiency with Outlook and Office is expected.

Qualifications

• Associate's Degree required; bilingual.
• 3–5 years experience in hospital/healthcare, business, hospitality, or customer service.
• Excellent interpersonal, communication, writing, and presentation skills.
• Proficient in Microsoft Outlook and Office programs.

Responsibilities

• Ensures efficient daily operations of the department through staffing, workflow and productivity assessments.
• Provides supervision and support for all members of the language services team.
• Conducts performance evaluations and makes recommendations on hires, transfers, promotions, disciplines, terminations.
• Ensures compliance with regulatory agencies; liaison to language-related third-party companies and vendors.
• Monitors costs, resource usage, and language trends across the system per facility.
• Trains team members on working with interpreters and troubleshoots interpreter-related issues.
• Researches and implements efficient methods for language and cultural services.

Skills

Bi-lingual

Interpersonal skills

Communication

Presentation skills

Customer service orientation

Education

Associate's Degree

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Office

Job description

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Ensures efficient, cost-effective, professional, and consistent delivery of services through oversight of daily operations and team members of the language services department. Recommends improvements to policies and procedures to ensure patient safety, promote diversity, and ensure compliance with regulatory requirements.

A day in the life of a Supervisor, Language Services at Hackensack Meridian Health includes

• Ensures efficient daily operations of the department through appropriate staffing, workflow and productivity assessments.
• Provides supervision and support for all members of the language services team.
• Creates a team focused environment to ensure quality patient care. Conducts team meetings to foster quality customer service and teamwork.
• Participates in performance evaluations. Makes recommendations on hires, transfers, promotions, disciplines, terminations and similar actions.
• Encourages and supports diverse views and approaches. Integrates diversity into departmental objectives.
• Assists in developing procedures that comply with establish organizational policies, quality, safety, and other programs.
• Participates in performance improvement initiatives. Recommends improvements in systems, schedules, policies and procedures.
• Ensure compliance with regulatory agencies and serves as a liaison to language related third party companies and vendors.
• Collaborates with leadership team to identify and resolve issues.
• Monitors monthly costs, cost allocation, resource usage, and language trends across the system per facility.
• Proactively trains team members on how to work with interpreters and troubleshoots throughout the network any issues that arise regarding the use of interpreters.
• Researches, recommends and implements most efficient and effective methods for provision of language and cultural services.

Education, Knowledge, Skills and Abilities Required

• Associate`s Degree
• Bi-lingual
• 3 to 5 years of experience in either hospital/healthcare, business, hospitality, or customer service- recommended.
• Excellent interpersonal, communication, writing, and presentation skills
• Proficient in Microsoft Outlook and Office Programs

Education, Knowledge, Skills and Abilities Preferred

• Bachelor`s degree
• Hospital operations experience

Licenses and Certifications Required

• Trained or qualified interpreter

Minimum rate of $92,144.00 Annually

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to

Labor Market Data Compensation is benchmarked against market data to ensure competitiveness.

Experience Years of relevant work experience.

Education and Certifications Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

Skills Demonstrated proficiency in relevant skills and competencies.

Geographic Location Cost of living and market rates for the specific location.

Internal Equity Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

Budget and Grant Funding Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including

• health
• dental
• vision
• paid leave
• tuition reimbursement
• retirement benefits