Supervisor Laboratory Technical Operations

aah; Town of Baldwin (WI); On-site; USD 56,000 - 85,000; Full time

Job summary

Advocate Health in Wisconsin seeks an experienced Laboratory Services Leader to oversee operations across hospital labs. You will supervise testing, ensure quality and safety, and drive enterprise strategies for efficiency and patient care.

Ideal candidates will have a Bachelor's in CLS/Medical Technology and MLS/MT certs, plus 3+ years of leadership in technical lab services. Evening shift coverage is required with potential for overnight as needed.

Qualifications

• Bachelor's degree in Clinical Laboratory Sciences or Medical Technology.
• MLS or MT certification (ASCP or equivalent).
• 3+ years leading technical lab operations.
• Strong knowledge of regulatory and accreditation requirements.

Responsibilities

• Oversee day-to-day department operations and staff guidance.
• Provide expert oversight of clinical lab testing and result evaluation.
• Drive enterprise laboratory strategy, budgeting, and performance improvements.
• Monitor budget, analyze variances, and take corrective action.
• Ensure quality, regulatory compliance, and competency standards.
• Coordinate orientation, training, and competency testing of staff.
• Develop and coach team members; manage performance and hiring decisions.
• Adhere to ethical conduct policies and regulatory laws.

Skills

Leadership

Project management

Decision making

Delegation

Team building

Customer service

Conflict resolution

Coaching and development

Regulatory compliance

Lab information systems

Organization

Communication

Education

Bachelor's degree in Clinical Laboratory Sciences or Medical Technology

MLS/MT certification (ASCP or equivalent)

Job description

Department:

60901 Navicent Health Medical Center: Baldwin - Lab

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday (no weekends or holidays)

Evening shift - 1p - 1030p - some overnight as necessary

Pay Range:

$41.10 - $61.65

\"This position is Sign-on Bonus eligible.\" Based on eligibility requirements.

Job Summary:

Responsible for laboratory operations in the technical area(s) of the Hospitals and Clinics within the Advocate Health enterprise, which may include department, discipline and/or shift oversight. Supervises the implementation of enterprise laboratory strategies and standards through close collaboration with site leaders. Ensures peak laboratory operations by driving optimization of resources, financial performance, growth, safety, teammate engagement, and quality in achieving Advocate Health goals and objectives including planning, monitoring, and implementing laboratory operations in a cost effective, quality and service-oriented manner.

Major Responsibilities:

• Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff. Oversees the clinical laboratory testing, evaluation of results, and the proficiency of testing.
• Actively participates in projects to meet strategic initiatives including implementation and development of quantitative outcomes.
• Monitors budget compliance. Analyzes laboratory fiscal needs, and departmental performance and takes action to address variances.
• Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction.
• Ensures quality, regulatory, accreditation, compliance and competency standards are met. Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.
• Coordinates orientation, training, and competency testing of staff and/or students. Maintains competency, as needed, in test systems and processes in defined discipline for area of responsibility. Serves as a technical resource for staff.
• Complies with the quality plan by implementing and monitoring quality indicators. Reviews laboratory results for quality, accuracy and validity. Documents and implements corrective action as appropriate.
• Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• Medical Laboratory Scientist (MLS) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP (American Society for Clinical Pathology) BOC), or
• Medical Technologist (MT) certification issued by the American Society for Clinical Pathology (ASCP) or equivalent accrediting agency.

Education Required:

• Bachelor's Degree in Clinical Laboratory Sciences or Medical Technology or equivalent

Experience Required:

• Typically requires 3 years of experience in technical laboratory services and operations.

Knowledge, Skills & Abilities Required:

• Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.
• Ability to grow leaders through coaching, guidance, and development planning.
• Advanced knowledge of regulatory compliance, accrediting and licensing agency requirements.
• Current knowledge of medical and technical advancements to plan for future growth and development.
• Intermediate computer skills including knowledge and experience with laboratory information systems.
• Excellent organization and communication skills.

Physical Requirements and Working Conditions:

• Operates all equipment necessary to perform the job.
• Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs.
• Must be able to sit, stand, walk, twist and bend the majority of the workday.
• May be exposed to mechanical, electrical, and/or infectious agents.
• Will be exposed to human blood and body fluids.
• Must wear appropriate safety protection, i.e. laboratory coats, gloves, gowns and/or eye protection.
• Must be able to handle stressful situations in a calm and professional manner.
• May be required to travel, therefore may be exposed to inclement weather and adverse road conditions.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.