Phlebotomist-Lead

Advocate Health; Downers Grove (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Advocate Health in Downers Grove, IL seeks a skilled Phlebotomist to support patient care by performing venipuncture, collecting specimens, and coordinating laboratory workflow in a fast-paced setting.

Qualifications include a high school diploma, 3 years in phlebotomy, strong communication and leadership abilities, and the capacity to train staff and interact with physicians, patients, and visitors. Join a team focused on accuracy and safety.

Qualifications

• High school diploma or equivalent.
• Typically requires 3 years of experience in phlebotomy or related laboratory function.
• Demonstrated ability to lead a group of employees.
• Excellent verbal and written communication skills.
• Good listening and organizational skills.

Responsibilities

• Acts as a resource to employees and students, including training and direction.
• Assists with human resource responsibilities, including interviewing and staff development.
• Monitors workflow and coordinates specimen collection, processing and ordering functions; answers calls.
• Investigates procedure and performance issues and aids in resolution with leadership.
• Documents information for quality assurance per protocol; ensures patient safety.
• Performs venipuncture and collects specimens from newborn to adult patients.
• Receives, sorts, packages and tracks specimens for transport.
• Ensures proper labeling and testing suitability of specimens; resolves ID/requisition issues.
• May perform limited CLIA-guided testing and runs quality controls.
• Instructs students in phlebotomy, data entry and specimen processing.
• Provide care appropriate to the age of patients served.

Skills

Phlebotomy

Leadership

Computer skills

Typing

Communication

Listening

Organization

Customer service

Multitasking

Education

High school diploma or equivalent

Job description

Major Responsibilities:

• Acts as a resource to employees and students, which includes training/orienting and providing day-to-day work direction.


• Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, resolution of employee concerns, and employee morale.


• Monitors and coordinates the workflow of the department. This includes specimen collection, processing and ordering functions. Answers and appropriately handles telephone calls. Assists with inventory and maintains supplies and/or equipment.


• Assists in the investigation of procedure and/or performance failures and aids in their resolution. Reviews procedures and reports discrepancies to leadership. Reviews various pending and management reports. Generates and distributes reports.


• Documents appropriate information for quality assurance/improvement according to established protocol. Verifies positive patient identification to ensure patient safety.


• Performs venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Assesses patient reactions to specimen procurement. Obtains medical assistance when judged necessary.


• Obtains specimens according to priority and scheduled draw times. Receives and sorts specimens. Packages and tracks specimens for transport. Ensures completion of specimen collection functions according to protocol.


• Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies orders.


• May perform limited testing under Clinical Laboratory Improvement Amendments (CLIA),1988 guidelines according to established policies and procedures. Runs quality control checks.


• Instructs students in phlebotomy, data entry and specimen processing functions.


• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.

Education Required:

• High school diploma or equivalent

Experience Required:

• Typically requires 3 years of experience in phlebotomy or related laboratory function.

Knowledge, Skills & Abilities Required:

• Demonstrated ability to lead a group of employees.


• Basic computer skills including experience using computer software applications.


• Keyboarding and typing skills.


• Excellent verbal and written communication skills.


• Good listening and organizational skills.


• Ability to work in a fast paced environment and to handle multiple tasks simultaneously.


• Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees.


• Demonstrates a willingness to work a flexible schedule, which may include working an alternate site or shift assignment.

Physical Requirements and Working Conditions:

• Operates all equipment necessary to perform the job.


• Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs.


• Must be able to sit, stand, walk and bend the majority of the workday.


• May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents.


• Will be exposed to human blood and body fluids.


• Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.