Supervisor / Keyholder

Florida Fine Wine and Spirits, LLC; Sarasota (FL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Health care plans

401(k) plan

Discounts on products

Career development & training

Job summary

Total Wine & More in Sarasota, FL is seeking a Supervisor to back the store management team and foster a high-service culture. You will lead service teams, support merchandising, and help drive sales while maintaining compliance with alcohol regulations and store safety at all times.

You will supervise and train team members, focusing on product knowledge and sales skills, with a flexible schedule including evenings and weekends.

Qualifications

• High school diploma or equivalent required or preferred.
• 1–3 years of experience, 1+ year in a supervisory role within retail.
• Experience resolving customer issues and coaching peers.

Responsibilities

• Lead and supervise store team; support service, merchandising and front-end operations.
• Develop and deliver training to improve product knowledge and sales skills.
• Ensure compliance with alcohol laws and maintain safe, clean store environment.
• Drive sales and meet key performance metrics.

Skills

Supervisory experience

Interpersonal skills

Team player

POS systems

Inventory management software

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

About the role

As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers.

Internally, you will be referred to as Supervisor and report to the store management team. You will Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).

Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.

Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards across the store. Perform other duties as assigned.

Requirements

You will come with High school diploma or equivalent preferred 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting Strong interpersonal skills and a team player mindset Experience resolving customer issues and coaching peers Familiarity with the point-of-sale systems and inventory management software Ability to work a flexible schedule as business requires, including evenings and weekends.

Physical requirements

Must be 21 years of age or older Walk, bend down repeatedly, and be on feet for 8-10 hours a day Ability to safely lift, load, and handle cases and pallets Climb ladders and lift 50 lbs. overhead and repeatedly May be exposed to various outdoor weather conditions throughout the workday.

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & More!

Pay and Working Conditions

Worker Type: Regular Pay Range: $19.11 - $26.75 Hourly

Compensation

Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Equal Opportunity

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process.

Drug Free Workplace

Total Wine & More is a Drug Free Workplace.

Goodwill

Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

Closing Date

The anticipated close date of this posting is 120 days from the posted date indicated above.