Supervisor, International Customer Experience

Parts Town; Addison (IL); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Team member appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Health, dental and vision insurance

401(k) with match

Paid time off

Paid holidays

Professional development opportunities

Job summary

Parts Town, LLC is seeking a Supervisor, International Customer Experience to lead the Latin America & Caribbean Customer Experience team. You will train, develop, and escalate issues while ensuring a high-quality experience for Premier customers.

The role emphasizes bilingual communication (English & Spanish), team leadership, and collaboration with cross-functional partners to deliver excellent service in a fast-paced environment.

Qualifications

• 1+ year in a customer service role.
• Bilingual in English and Spanish.

Responsibilities

• Manage the daily workflow of the Customer Experience team members in our Latin America & Caribbean Queue.
• Provide personalized customer service as a Dedicated Rep to select Premier customers.
• Expedite aging cases with attention to Premier account service levels.
• Coach and develop team members, fostering a positive team environment.
• Evaluate and improve internal processes to boost efficiency and customer experience on first contact.
• Collaborate with manufacturers, internal shared services, and peers in other departments to find solutions that satisfy the customer and our company.

Job description

Supervisor, International Customer Experience

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change... and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun,

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don’t worry, we’ve got you covered.

The Job at a Glance

R esponsible for shaping the experience of each Parts Town customer, the Supervisor, Customer Experience (A.K.A. Supervisor, Parts Experts) is a voice to the way that Parts Town is changing the industry! The Customer Experience Supervisor will support internal team members by serving as the primary point of contact for training , development , and escalations in the International Team .

A Typical Day

• Manage the daily workflow of the Customer Experience team members in our Latin America & Caribbean Queue
• Provide personalized customer service as a Dedicated Rep to select Premier customers
• Expedite aging cases, paying special attention to Premier account service levels
• Coach and devel op team members, fostering a positive team environment
• E valuat e and develop internal processes to improve efficiency and provide an excellent customer experience the first time. Every time.
• Effectively collaborat e with manufacturers, internal shared services, and peers in other departments to find solutions that satisfy the customer and our company.

To Land This Opportunity

• You have at least 1 year of experience in a customer service role
• You’re an all-Star communicator in both English and Spanish
• You exhibit stellar organizational and computer skills
• You pay close attention to detail and thrive in a fast-paced environment
• You have an outgoing, positive, team-spirited, one-for-all personality
• You get excited about teaching and guiding team members throughout the Parts Town experience while maintaining a friendly and helpful demeanor (no zombies, please!)
• You think outside the box and are always looking to innovate! You might even say your middle name is "Above and Beyond"

About Your Future Team

As an important part of our culture, we take huge pride in having fun. We at Parts Town are passionate about celebrating anniversaries and wins, enjoy team lunches, giving appreciation, a memorable first day warm welcome and a decorated desk!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $ 61,973.93 - $75,745.91 annually ($ 29.79 - $ 36.42 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay-for performance-company . In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.