Customer Solutions Specialist

Parts Town, LLC; Fort Wayne, City of Plattsburgh, Litchfield Park (IN, NY, AZ); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Team member appreciation events and认可

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

Job summary

Parts Town, LLC in Fort Wayne, IN seeks a Customer Solutions Specialist (Parts Expert) to assist with pricing, quotes, part identification, shipping, tracking and returns. You will join a team that delivers exceptional service and upholds Parts Town’s high-quality standards.

Ideal candidates bring at least 1 year of customer service experience, strong communication, and proficiency with MS Office and online tools.

Qualifications

• Minimum 1 year of in-person or phone customer service experience.
• Strong organization and multi-tasking abilities.
• Proficiency with MS Office and a reliable home internet connection.
• Excellent English communication, written and verbal.

Responsibilities

• Handle a high volume of inbound customer interactions daily (phone and email).
• Assist with pricing, quotes, part identification, shipping, tracking, and returns.
• Collaborate with customers, manufacturers, and internal teams to meet needs.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Team player

English proficiency

Tools

MS Office

Home internet connection

Job description

Customer ServiceFort Wayne,IndianaPlattsburgh,New YorkLitchfield Park,Arizona

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat –

• Team member appreciation events and recognition programs
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away –don’t worry, we’ve got you covered.

The Job at a Glance

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

A Typical Day

• Handle a high volume of inbound customer interactions each day : approximately 50-70 phone calls /day and a steady flow of emails , while consistently delivering an exceptional customer experience from start to finish
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

To Land This Opportunity

• You have at least 1 year of experience in a face to face or over the phone customer service role
• You exhibit stellar organizational skills, multi-tasking skills, and computer skills
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• You know MS Office; you may not be a master but you’re on your way
• You have a quality, high speed internet connection at home
• You have a genuine positive, outgoing, team spirited, one-for-all personality
• You’re an all-star communicator and are proficient in English (both written and verbal) . If you’re bilingual, that’s a plus!
  

About Your Future Team

We work & play equally hard! Our team is serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you’ll bring to your first potluck at Parts Town!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is$37,348.78 - $50,403.56annually ($17.96 – $24.23hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.