Supervisor, Installation & Service

Comcast; Lake City (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Comcast is seeking a supervisor for the Installation & Service team to oversee daily activities, assign tasks, and review performance to ensure quality. The role emphasizes customer advocacy and delivering solutions that meet customer needs.

The incumbent will guide team members, communicate strategic initiatives, and maintain a productive, inclusive environment while supporting employee growth and development.

Qualifications

• 2-5 years of relevant work experience in a customer-facing or service operations role.
• Bachelor's Degree preferred; combination of coursework and experience may be considered.

Responsibilities

• Provide daily guidance and feedback to team members with focus on customer experience and product education.
• Act as change management liaison and lead in communicating business initiatives.
• Communicate messages to team positively, aligning with business strategy, customers, and employees.
• Promote teamwork, open communication, and inclusive workplace culture.
• Respond to customer escalations and offer solutions to improve satisfaction.
• Monitor performance and administer company policies.

Skills

Workday Software

Troubleshooting

Teamwork

Customer Service

Education

Bachelor's Degree

Job description

Job Summary

This role oversees and coordinates daily activities of Installation & Service Technicians performing tasks within the same function. It prioritizes team responsibilities, assigns tasks, and reviews work performance regularly to ensure quality standards. Acts as a customer advocate and provides helpful solutions to meet the customers' needs.

Job Description

Responsibilities:

• Providing daily guidance and feedback to team members focused on the customer experience, the employee experience and product education.
• Acting as change management liaison and change lead in communicating important business initiatives.
• Communicating messages to team in a positive manner that conveys connection to the business strategy, customers and employees.
• Promoting positive relations by encouraging teamwork, open communication, approachability, and equitable treatment within an inclusive workforce environment.
• Responding to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
• Monitoring performance and administering company policies.
• Celebrating and reinforcing employee successes through recognition and promotion.
• Encouraging career development with each team member through the creation and management of individual development plans.
• Working cross functionally to ensure that complex issues are resolved properly and timely.
• Ensuring proper follow up with customer and others as needed.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• CT4 and above preferred.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Workday Software; Troubleshooting; Teamwork; Customer Service

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years