Supervisor - Inpatient Case Management Shea

HonorHealth; Scottsdale (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

HonorHealth in Scottsdale, AZ is seeking an Inpatient Case Management Supervisor responsible for supervising case management staff while overseeing daily operational tasks. This role demands effective leadership to ensure all processes comply with established standards and to assist in staff development.

The ideal candidate will hold a Bachelor's in Nursing or a Master's in Social Work and possess at least 2 years of experience in inpatient case management. The supervisor will be instrumental in problem-solving and ensuring quality patient care.

Qualifications

• Bachelors in Nursing or Masters in Social Work Required.
• 2 years of inpatient case management or related experience.
• Registered Nurse (RN) or Licensed Social Worker credentials required.

Responsibilities

• Oversee daily operations within assigned areas of the department.
• Conduct first-level problem solving for case management issues.
• Participate in interview and hiring processes.

Skills

Inpatient case management

Leadership

Problem solving

Collaboration

Education

Bachelor's Nursing

Master's Social Work

Master's Nursing or other healthcare profession

Tools

Case management software

Healthcare management systems

Job description

Primary City/State: Shea Medical Center - 9003 E Shea Blvd Scottsdale, AZ 85260

Category: Case Management

Shift: Day

Department:

• Inpatient - HonorHealth Shea Medical Center

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most – caring for the health and well‑being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The Inpatient Case Management Supervisor is accountable and responsible for overseeing daily operations within assigned areas of the department. The position oversees case management staff including RN Case Managers, SW Case Managers, and Case Management Assistants. Responsibilities include monitoring staff activities, performance, and development, as well as evaluating new processes and improvements. The supervisor conducts first‑level problem solving, ensures schedules are complete, resolves scheduling issues, and escalates appropriate matters to senior case management leaders. The supervisor is responsible for ensuring adherence to standard work and removing barriers to completion. The position also participates in interviewing, hiring, onboarding, orientation, and provides input on performance issues within assigned teams.

ESSENTIAL FUNCTIONS

• Supervises, in conjunction with Case Management leadership, personnel in performing their duties. Participates in interviewing and hiring recommendations. Assigns and directs duties. Ensures subordinate work complies with departmental standards and administers first‑line discipline as necessary. Observes and documents performance and compliance with established standards in the appraisal process. Participates in short‑term and long‑term staffing determinations. Assists leadership in higher‑level disciplinary processes and develops related Performance Improvement Plans.

• Reviews patient/customer/employee complaints to identify issues and trends. Investigates further as appropriate and provides recommended resolution.

• Assists in developing, implementing, and evaluating unit‑specific programs and process improvement initiatives that maintain staff skill levels.

• Supports and facilitates staff involvement in programs and committees, encouraging a professional environment.

• Fosters collaborative partnerships among all case management disciplines, medical staff, and related system departments, especially Nursing.

• Serves as first point of escalation for problem solving and barrier resolution. Ensures standard work adherence and assists with change management.

• Develops internal processes, identifies improvement needs, monitors initiatives, institutes remedial action, disseminates data to staff, and recommends modifications to standard work using a data‑driven approach.

• Provides backup case management coverage in the hospital as needed.

• Performs other duties determined by senior case management leadership to support departmental needs.

EDUCATION

• Bachelors Nursing Required or
• Masters Social Work Required
• Masters Nursing or other healthcare profession Preferred

EXPERIENCE

• 2 years of inpatient case management or inpatient medical social work discharge planning with evidence of informal or formal leadership within the team Required

LICENSE AND CERTIFICATIONS

• Registered Nurse (RN) – License, or Licensed Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) Required
• Certified Case Manager – Certification in a related field (e.g., case management certification) Preferred

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