Supervisor Inflight Crew Scheduling

Alaska Air Group; SeaTac (WA); On-site; USD 98,000 - 136,000; Full time

Benefits offered by this job

Free travel privileges on Alaska/Hawai

Well-being programs (medical, dental,

401k match

Annual bonus plans

Paid time off

Job summary

Alaska Airlines in Seattle is seeking a Supervisor Inflight Crew Scheduling to oversee the daily operation of Inflight Schedulers for Alaska Airlines and Hawaiian Airlines. You will lead a team, set priorities, and ensure safety, reliability and customer satisfaction. The role requires 3 years in airline crew scheduling, a Bachelor's degree or equivalent training, and strong communication.

You must be able to work shifts including weekends and holidays and be proficient with MS Office. U.S.

Qualifications

• 3 years of airline, crew scheduling experience or related area.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, OneNote, Teams, PowerPoint, and Outlook).
• Ability and willingness to accept shift work (weekends, holidays, after hours, on-call) and to work a flexible schedule to include 8, 10, or 12-hour shifts.
• Strong interpersonal skills facilitating effective verbal and written communication.
• Demonstrates strong critical decision making and situational judgment skills.
• Ability to interact with business leaders, provide insights and recommendations, and collaborate to solve complex operational challenges.
• High school diploma or equivalent is required.
• Must be authorized to work in the U.S.
• Minimum age of 18.

Responsibilities

• Lead a team of Inflight Crew Schedulers to meet performance objectives: on-time performance, reserve utilization, and premium usage by monitoring daily performance, guiding work priorities, and providing real-time direction within established guidelines.
• Investigate and report on Inflight Crew delays, and irregular flight activity; determine solutions for how to avoid such Inflight Crew delays in the future and implement actions within established procedures to mitigate future occurrences.
• Supervise the execution of, and ongoing adherence to FAR, CBA and company policies for ensuring Flight Attendants are scheduled legally.
• Liaise between labor unions; IAM & AFA to resolve contractual work agreements efficiently to mitigate potential grievances. Supports resolution of contractual issues by following established processes and engaging internal Labor Relations partners; communicates with IAM & AFA per guidance to mitigate potential grievances.
• Develop Crew Schedulers through effective performance management, connecting people to projects, and delivering ongoing feedbackfocusingon coaching in the following areas: attendance, required training, scheduling compliance, delays, and professionalism.
• Manage department’s administrative functions, including daily schedule, scheduler sick leave, time off, and supply ordering.
• Answer escalated calls from Flight Attendants pertaining to contractual scheduling needs; handle all inquiries and solve problems.
• Cross departmental collaboration to promote positive work culture and cultivate a deeper understanding of business acumen.
• Influence the culture of a team through action, presence and reinforcement of behaviors.

Skills

Crew scheduling

MS Office

Shift work

Interpersonal skills

Decision making

Communication

US work authorization

Bachelor's degree

High school diploma

Team leadership

Education

Bachelor's degree or equivalent training

High school diploma

Tools

JCTE (Jeppesen Crew Tracking Editor)

Job description

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Supervisor Inflight Crew Scheduling oversees the daily operation of Inflight Schedulers at Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Supervisor Inflight Crew Scheduling leads and establishes priorities for the team to schedule and meet performance objectives including safety, reliability, and customer satisfaction.

Key Duties

• Lead a team of Inflight Crew Schedulers to meet performance objectives: on-time performance, reserve utilization, and premium usage by monitoring daily performance, guiding work priorities, and providing real-time direction within established guidelines.
• Investigate and report on Inflight Crew delays, and irregular flight activity; determine solutions for how to avoid such Inflight Crew delays in the future and implement actions within established procedures to mitigate future occurrences.
• Supervise the execution of, and ongoing adherence to FAR, CBA and company policies for ensuring Flight Attendants are scheduled legally.
• Liaise between labor unions; IAM & AFA to resolve contractual work agreements efficiently to mitigate potential grievances. Supports resolution of contractual issues by following established processes and engaging internal Labor Relations partners; communicates with IAM & AFA per guidance to mitigate potential grievances.
• Develop Crew Schedulers through effective performance management, connecting people to projects, and delivering ongoing feedbackfocusingon coaching in the following areas: attendance, required training, scheduling compliance, delays, and professionalism.
• Manage department’s administrative functions, including daily schedule, scheduler sick leave, time off, and supply ordering.
• Answer escalated calls from Flight Attendants pertaining to contractual scheduling needs; handle all inquiries and solve problems.
• Cross departmental collaboration to promote positive work culture and cultivate a deeper understanding of business acumen.
• Influence the culture of a team through action, presence and reinforcement of behaviors.

Job-Specific Experience, Education & Skills

Required

• 3 years of airline, crew scheduling experience or related area.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, OneNote, Teams, PowerPoint, and Outlook).
• Ability and willingness to accept shift work (e.g., weekends, holidays, after hours, on-call, etc.) and to work a flexible schedule to include 8, 10, or 12-hour shifts.
• Strong interpersonal skills facilitating effective verbal and written communication.
• Demonstrates strong critical decision making and situational judgment skills.
• Ability to interact with business leaders, provide insights and recommendations, and collaborate to solve complex operational challenges.
• High school diploma or equivalent is required.
• Must be authorized to work in the U.S.
• Minimum age of 18.

Preferred

• Leadership abilities demonstrating self-reliance, self-motivation, ability to work well under pressure and professional assertiveness.
• Demonstrated enthusiasm, team spirit, and congeniality.
• Working knowledge of JCTE (Jeppesen Crew Tracking Editor).
• Experience with scheduling and budget controls.
• Excellent written, verbal, and interpersonal communication skills.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$97,800 -- $135,850 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;

(2) Ensure that employment decisions are based only on valid job requirements; and

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Location Seattle - Hub
L: #LI-B
Job Locations USA-WA-SeaTac
Requisition ID 2026-21091
Category Corporate & Operations