Supervisor Inflight Crew Scheduling

Alaska Airlines; SeaTac (WA); On-site; USD 98,000 - 136,000; Full time

Benefits offered by this job

Travel privileges

Comprehensive benefits

401k match

Annual bonus

Paid time off

Job summary

Alaska Airlines is seeking a Supervisor Inflight Crew Scheduling to oversee the daily operation of Inflight Schedulers for Alaska Airlines and Hawaiian Airlines. You will lead priorities, drive on-time performance, and ensure compliance with scheduling rules across teams.

The role emphasizes leadership, cross-functional collaboration, and a focus on safety, reliability, and customer satisfaction within a complex scheduling environment.

Qualifications

• 3 years airline/crew scheduling experience or related area.
• Bachelor’s degree or 2 years of relevant training/experience in lieu of this degree.
• Proficiency with Microsoft Office applications.
• Ability to work a flexible schedule including weekends and holidays.
• Strong interpersonal and written communication skills.

Responsibilities

• Lead a team of Inflight Crew Schedulers to meet performance objectives.
• Investigate and report on delays and irregular flight activity and implement solutions.
• Supervise adherence to FAR, CBA and company policies for scheduling.
• Liaise with IAM & AFA to resolve contractual work agreements.
• Develop schedulers through performance management and coaching.
• Manage department administrative functions and daily schedules.
• Answer escalated calls from Flight Attendants on scheduling needs.
• Collaborate cross-departments to promote a positive work culture.
• Influence the team culture through action and leadership.

Skills

Crew scheduling

Leadership

Communication

Problem solving

Shift flexibility

Team development

Education

Bachelor's degree

Two years relevant training

Tools

Jeppesen Crew Tracking Editor

Microsoft Office

Job description

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Supervisor Inflight Crew Scheduling oversees the daily operation of Inflight Schedulers at Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Supervisor Inflight Crew Scheduling leads and establishes priorities for the team to schedule and meet performance objectives including safety, reliability, and customer satisfaction.

Key Duties

• Lead a team of Inflight Crew Schedulers to meet performance objectives: on-time performance, reserve utilization, and premium usage by monitoring daily performance, guiding work priorities, and providing real-time direction within established guidelines.
• Investigate and report on Inflight Crew delays, and irregular flight activity; determine solutions for how to avoid such Inflight Crew delays in the future and implement actions within established procedures to mitigate future occurrences.
• Supervise the execution of, and ongoing adherence to FAR, CBA and company policies for ensuring Flight Attendants are scheduled legally.
• Liaise between labor unions; IAM & AFA to resolve contractual work agreements efficiently to mitigate potential grievances. Supports resolution of contractual issues by following established processes and engaging internal Labor Relations partners; communicates with IAM & AFA per guidance to mitigate potential grievances.
• Develop Crew Schedulers through effective performance management, connecting people to projects, and delivering ongoing feedbackfocusingon coaching in the following areas: attendance, required training, scheduling compliance, delays, and professionalism.
• Manage department’s administrative functions, including daily schedule, scheduler sick leave, time off, and supply ordering.
• Answer escalated calls from Flight Attendants pertaining to contractual scheduling needs; handle all inquiries and solve problems.
• Cross departmental collaboration to promote positive work culture and cultivate a deeper understanding of business acumen.
• Influence the culture of a team through action, presence and reinforcement of behaviors.

Job-Specific Experience, Education & Skills

Required

• 3 years of airline, crew scheduling experience or related area.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, OneNote, Teams, PowerPoint, and Outlook).
• Ability and willingness to accept shift work (e.g., weekends, holidays, after hours, on-call, etc.) and to work a flexible schedule to include 8, 10, or 12-hour shifts.
• Strong interpersonal skills facilitating effective verbal and written communication.
• Demonstrates strong critical decision making and situational judgment skills.
• Ability to interact with business leaders, provide insights and recommendations, and collaborate to solve complex operational challenges.
• High school diploma or equivalent is required.
• Must be authorized to work in the U.S.
• Minimum age of 18.

Preferred

• Leadership abilities demonstrating self-reliance, self-motivation, ability to work well under pressure and professional assertiveness.
• Demonstrated enthusiasm, team spirit, and congeniality.
• Working knowledge of JCTE (Jeppesen Crew Tracking Editor).
• Experience with scheduling and budget controls.
• Excellent written, verbal, and interpersonal communication skills.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$97,800 -- $135,850 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note

We don't typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To Implement This Policy, We Will

• Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
• Ensure that employment decisions are based only on valid job requirements; and
• Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phency