Supervisor - Implementation Benefits Ops

Quiet Capital; Meridian (ID); On-site; USD 59,600 - 85,100; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Match

Career development

Job summary

Paylocity, a cloud-based HR and payroll software leader, is hiring a Benefits Support Team Lead in Meridian, ID. This 100% in-office role requires strong leadership, payroll/HR industry knowledge, and a knack for resolving client issues in a SaaS environment.

You will supervise the Benefits Support team, coach staff, handle escalations, and collaborate with management to improve service offerings while ensuring alignment with company goals and compliance.

Qualifications

• 2+ years of leadership experience, including coaching a team.
• 2+ years' experience in Payroll/HR industry.
• 2+ years' experience in technical/problem-solving client-facing role (SaaS preferred).
• Bachelor’s Degree required.
• Experience with payroll systems preferred.
• Previous supervisory/mentoring experience preferred.

Responsibilities

• Supervise day-to-day team operations and delegate tasks.
• Provide coaching and development for team members.
• Resolve escalated client or internal issues collaboratively.
• Lead team meetings and communications.
• Provide input on performance management and career opportunities.
• Develop action plans to improve performance.
• Serve as a technical resource for the Support Team.
• Maintain internal training docs.

Skills

Leadership

Payroll/HR industry

Problem-solving

Client-facing communication

Education

Bachelor’s Degree

Job description

Job Type

Full-time

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office:

This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The primary function of the Benefits Support Team Lead is to lead the overall day-to-day operations for their designated team. The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. They will ensure all critical aspects of client needs are met and issues resolved appropriately. They will also provide leadership, coaching, training and mentoring to their team.

Primary Responsibilities

• Supervising the work of their assigned group on a day-to-day basis which may include delegation of work assignments to various team members
• Provide training and assist with coaching and development of new and existing team members
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative "win-win" approach.
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee employment status changes and performance issues
• Develop and implement action plans to improve team or individual performance
• Act as a technical resource to the Support Team as needed
• Subject matter expert in key areas of their department
• Help create and update processes and other internal training documentation as necessary

Education And Experience

• 2+ years of leadership experience required; Inclusive of leading and supporting a team
• 2+ years' experience in Payroll/HR Industry preferred
• 2+ years' experience in technical/problem-solving client facing role required (ideally in a SaaS enviroment)
• Bachelor’s Degree required
• Experience with ownership and accountability in group responsibilities
• Previous benefits experience strongly preferred
• Previous experience with Payroll systems is strongly preferred
• Previous supervisory/mentoring experience preferred

Paylocity is an equal opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws.

The pay range for this position is $59,600 - $85,100 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.