SUPERVISOR II

California Department of Social Services; Sacramento (CA); Hybrid; USD 94,000 - 117,000; Full time

Job summary

California Department of Social Services is seeking a Supervisor II in Sacramento to oversee the Administrator Certification Bureau. You will lead the ACB, manage data systems, ensure training vendor compliance, and certify administrators for Children’s Residential and Adult and Senior Care facilities.

The role requires strong leadership, program management, and stakeholder collaboration, with a hybrid work arrangement and occasional travel.

Qualifications

• Strong leadership and management experience; ability to create a clear vision, set goals, and enforce accountability.
• Coaching employees and fostering a learning, growth-oriented environment.
• Experience using continuous improvement processes to align with organizational needs.
• Experience managing complex projects.
• Proven ability building productive relationships with internal and external partners.

Responsibilities

• Oversee administration of data systems and program functions related to implementation and maintenance.
• Monitor compliance of third‑party training vendors and ensure certification programs meet standards.
• Certify administrators for Children’s Residential and Adult and Senior Care facilities; ensure alignment with policy and procedures.

Skills

Leadership

Team management

Coaching

Continuous improvement

Project management

Stakeholder relationships

Job description

Position Details

Job Code #: JC-532131. Position #(s): 800-807-4801-002. Working Title: Supervisor II. Classification: SUPERVISOR II $7,872.00 - $9,781.00. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1. Work Location: Sacramento County. Telework: Hybrid. Job Type: Permanent, Full Time.

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

The mission of the Administrator Certification Bureau (ACB) is to develop and proctor mandated exams for prospective Community Care Licensing (CCL) facility administrators, process and approve initial and renewal administrator certificate applications, and approve and monitor all training programs for administrators of licensed Residential Care Facilities for the Elderly (RCFE), Adult Residential Facilities (ARF), Short Term Residential Therapeutic Program (STRTP) and Group Homes (GH). The ACB is tasked with ensuring that administrators complete approved training programs that provide them with the skills and knowledge needed for them to effectively perform their administrative duties and support the health, safety and well‑being of California’s most vulnerable residents in care.

CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging. We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment We engage, operate, and advocate from the understanding that each community and person have desires and capabilities to lead in their own life.

Quality Services We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes We equitably collect and analyze data, take data‑driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Job Description And Duties

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Are you a proven leader looking for an opportunity to develop and manage dynamic, creative teams in a fast‑paced environment? Do you have a background in customer support? Do you enjoy the challenge of managing multiple projects and using data to help improve business processes? Do you have strong writing and communication skills? Then the Administrator Certification Bureau (ACB) within the Community Care Licensing Division (CCLD) may be the perfect fit for you.

CCLD Policy, Training and Quality Improvement Branch is currently accepting applications for a Supervisor II to oversee ACB. The Bureau implements the administrator certification program for Children’s Residential and Adult and Senior Care administrators, and ensures overall compliance of Department approved, third‑party training vendors by conducting compliance reviews and providing technical support in order to promote the health, safety and well‑being of individuals in care. The Bureau works closely with other CCLD programs and community partners to ensure certification and training programs are responsive to changes in the industry and serve the CCLD mission.

Under the direction of the Assistant Branch Chief, the Supervisor II oversees the administration of work process and program functions related to implementation and ongoing maintenance of data systems, compliance oversight of third‑party training vendors, and all functions related to certifying administrators for Children’s Residential and Adult and Senior Care Residential Facilities.

Essential Qualifications

• Strong leadership and management team experience, demonstrating an ability to create a clear vision, set goals and expectations, encourage initiative and accountability at all levels.
• Demonstrated experience coaching employees and creating a work environment that stimulates learning, encourages growth, and recognizes individual achievements to ensure peak performance and quality customer service.
• Demonstrated experience using continuous improvement processes to ensure business processes meet organizational needs.
• Demonstrated experience managing complex projects.
• Demonstrated experience building productive collaborative relationships with a variety of internal and external partners including advocacy and industry organizations, other state departments, internal leadership etc.

This position is located at 744 P Street in downtown Sacramento and does require the employee to report to the office 4 days per week and should Telework cease to exist the employee would have to report to the office full-time. This position may also require occasional travel.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

You will find additional information about the job in the Duty Statement.

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information in any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

• State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.jobs.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Statement of Qualifications - A Statement of Qualifications (SOQ) must be submitted with Application/Standard Form 678. Applications without the SOQ will not be considered. The SOQ should be typed, Arial 12 pt font and no more than two pages in length. Resumes DO NOT take the place of the SOQ.

The SOQ must respond to each of the following:

• Describe a single experience where you led a team through a difficult period or major organizational change, including how you supported staff, maintained morale, and ensured continued progress.
• Describe a single experience where you managed a multifaceted program, including directing the work of diverse staff, overseeing policy and procedure development, and ensuring effective stakeholder engagement. In your response, include how you evaluated and improved business processes and outcomes, supported system enhancements or automation, and ensured alignment with organizational goals and customer needs.

This position is designated under the Conflict-of-Interest Code.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history. If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.