Supervisor II

Tapestry, Inc.; Glendale (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. seeks a Lead Supervisor for the Coffee Shop to influence operational success through training and managing a team. This role involves overseeing baristas, ensuring top-notch customer service, and adhering to company standards. Ideal candidates have 1-2 years of management experience, flexibility, and a passion for the food & beverage industry.

Compensation ranges from $50,000 to $70,000, with benefits including medical and dental insurance, 401(k), and more.

Qualifications

• 1–2 years of retail or food service management experience.
• Experience with customer interaction and fulfilling requests.
• Experience delegating tasks and coordinating employees.

Responsibilities

• Make decisions aligning with company priorities.
• Recruit, train, and mentor baristas.
• Oversee food and beverage preparation and serving.

Skills

Ability to direct the work of others

Customer service skills

Organizational skills

Interpersonal skills

Ability to learn quickly

Ability to work with food & beverage operating systems

Job description

Job Title

Supervisor – Food & Beverage

Primary Purpose

The Lead Supervisor role is an integral part of the Coffee Shop’s overall success, modeling behaviors that directly influence business sales and operational processes. This position requires exemplary performance and the ability to represent Coach at the highest standard.

Responsibilities

• Understand organizational objectives and make decisions in partnership with the District Manager that align with company priorities and values.
• Recruit, train, and mentor baristas to maintain company standards and promote a positive environment.
• Oversee and direct baristas in the preparation and serving of food and beverages.
• Order product and conduct inventory as needed to ensure the coffee shop operates properly.
• Manage customer complaints and ensure customer satisfaction.
• Maintain a welcoming store environment.
• Balance cash registers and make deposits.
• Act as a brand ambassador in the local market/mall to drive business.
• Read cues to tailor approach to customer and team needs.
• Regularly provide feedback to others, coaching performance to a higher customer service standard.
• Maintain interior upkeep of the Coffee Shop.
• Adhere to all Company policies and procedures, including POS and operations procedures.
• Ensure all daily tasks are completed without compromising Coach standards.
• Remain adaptable, flexible, and maintain a calm and professional demeanor.

Desired Experience

• 1–2 years of retail or food service management experience.
• At least 6 months to 1 year in a position that required constant interaction with and fulfillment of customer requests.
• At least 6 months to 1 year of experience delegating tasks to other employees and coordinating the tasks of multiple employees.
• Meet store operating policies and standards, including quality beverages and food products, cash handling, and store safety and security.
• Availability to work flexible hours, including early mornings, evenings, weekends, and holidays.

Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Proven ability to develop talent.
• Effective client service skills.
• Proven organizational skills.
• Proven ability to work with food & beverage operating systems.
• Strong interpersonal skills.
• Work as part of a team and build relationships.

Physical Requirements

• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), and to climb, bend, kneel, and maneuver on the sales floor and stockroom.

Competencies for All Employees

• Courage: Provides direct, complete, actionable feedback; faces issues promptly; takes necessary action when needed.
• Creativity: Generates unique ideas and connects unrelated concepts.
• Customer Focus: Dedicated to meeting internal and external customer expectations and builds trust.
• Dealing with Ambiguity: Adapts comfortably to uncertainty and moves forward without full context.
• Drive for Results: Consistently exceeds goals and is highly bottom‑line oriented.
• Interpersonal Savvy: Builds rapport with all stakeholders and diffuses high‑tension situations.
• Learning on the Fly: Learns quickly, experiments, and finds solutions to new challenges.

Employer Accountability

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on qualifications as they relate to job requirements and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other protected basis.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs.

Base Pay Range

$50,000.00 – $70,000.00

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.