Supervisor ID Residential

Pittsburgh Mercy; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

403(b) Retirement Plan

Benefits Start Day 1 of Employment

Job summary

Pittsburgh Mercy in Pittsburgh, PA, seeks a Supervisor in the Intellectual and Developmental Disabilities department to lead staff and ensure high-quality care for individuals with IDD. You will oversee daily operations, provide supervision and training, and promote a person-centered environment aligned with our mission.

The role focuses on staff supervision, onboarding, scheduling, regulatory compliance, and continuous quality improvement.

Qualifications

• Master’s degree (or higher) with at least 1 year of direct work with individuals with intellectual disabilities.
• OR Bachelor’s degree with at least 3 years of direct work with individuals with intellectual disabilities.
• Strong communication, organizational and leadership skills.
• Experience in staff supervision and training.
• Valid driver’s license and reliable transportation.
• Clearances and pre-employment screenings required.

Responsibilities

• Provide leadership, coaching, and performance management to direct care staff.
• Coordinate staffing schedules and ensure adequate coverage.
• Oversee onboarding and ongoing training to meet regulatory and organizational standards.
• Manage day-to-day operations and ensure quality service delivery.
• Build relationships with individuals served, families, staff, and external partners.
• Address concerns and resolve conflicts in a timely, professional manner.
• Participate in quality assurance initiatives and contribute to program development and innovation.

Skills

Staff supervision

Training & development

Leadership

Communication skills

Organizational skills

Team collaboration

Driver's license

Education

Master’s degree

Bachelor’s degree

Job description

Employment Type: Full time Shift: Rotating Shift Description: Posting

Position Purpose

As a Supervisor in the Intellectual and Developmental Disabilities department, you will play a key leadership role in supporting staff and ensuring high-quality care for individuals with intellectual disabilities. You will oversee daily operations, provide supervision and training, and foster a collaborative, person-centered environment that aligns with Pittsburgh Mercy’s mission and values.

What You Will Do

• Staff Supervision & Development: Provide leadership, coaching, and performance management to direct care staff. Coordinate staffing schedules and ensure adequate coverage.
• Training & Compliance: Oversee onboarding and ongoing training to ensure staff meet regulatory and organizational standards.
• Operational Oversight: Manage day‑day operations of the program, ensuring quality service delivery and adherence to policies.
• Relationship Building: Foster strong relationships with individuals served families, staff, and external partners.
• Problem Solving & Conflict Resolution: Address concerns and resolve conflicts in a timely, professional manner.
• Continuous Improvement: Participate in quality assurance initiatives and contribute to program development and innovation.

Minimum Qualifications

• Master’s degree or above from an accredited college or university and at least 1 year of experience working directly with individuals with intellectual disabilities
• OR Bachelor’s degree from an accredited college or university and at least 3 years of experience working directly with individuals with intellectual disabilities

Additional Requirements

• Strong communication, organizational, and leadership skills
• Experience in staff supervision and training
• Ability to work collaboratively in a team-oriented environment
• Valid Driver’s License and access to transportation
• Required clearances and pre‑employment screenings

Position Highlights & Benefits

• Benefits Start Day 1 of Employment
• Medical, Dental, Vision, and Life Insurance
• 403(b) Retirement Plan

About Pittsburgh Mercy

Pittsburgh Mercy is a community-based health and human services organization that provides person-centered care to some of the region’s most vulnerable populations. We work in homes, neighborhoods, and other familiar settings, partnering with individuals and families to plan, develop, and monitor care that meets their unique needs.

Our mission is to be a compassionate, transforming presence within our communities. We offer help – and hope – to people experiencing:

• Mental illness and substance use disorders
• Physical health challenges
• Intellectual disabilities
• Traumatic Circumstances, including home

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.