Supervisor I, Clinical Laboratory - Blood Bank - Day Shift

Massachusetts General Hospital; Boston (MA); On-site; USD 59,000 - 68,000; Full time

Job summary

Massachusetts General Hospital is seeking a Laboratory Supervisor at 80 Blossom Street, onsite in Boston. You will oversee daily operations, staff orientation, training and competency assessments while coordinating with Laboratory Managers to meet performance standards.

The role requires a Bachelor’s Degree in Medical Technology or Laboratory Sciences, ASCP certification, and 3–5 years of lab experience with supervisory exposure. Excellent leadership and communication skills are essential.

Qualifications

• Bachelor's Degree in Medical Technology or Laboratory Sciences required.
• ASCP certification (BOC) required.
• 3–5 years lab experience with 1–2 years supervisory experience preferred.

Responsibilities

• Provide daily supervision of technical, clerical, and service staff.
• Plan and schedule duties of Laboratory staff with Laboratory Managers.
• Assist technologists with technical issues and result interpretation.
• Ensure safety policies, quality control, and proper documentation are followed.

Skills

Leadership

Analytical skills

Computer skills

Attention to detail

Teamwork

Interpersonal skills

Multitasking

Education

Bachelor's Degree Medical Technology

Bachelor's Degree Laboratory Sciences

Clinical Laboratory Sciences Certificate/Diploma

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Under the general direction of the Laboratory Managers and Medical Director, this role is responsible for staff orientation, training, competency assessment, and the daily supervision of personnel and work activities.

Does this position require patient care?

No

Essential Functions

• Provide daily supervision of technical, clerical, and service employees.
• Plan, organize, assign, and schedule duties and responsibilities of Laboratory staff in coordination with the Laboratory Managers.
• Assist technologists as needed with technical issues and interpretation of results.
• Determine work priorities to ensure timely completion of tasks.
• Order and maintain appropriate inventory and laboratory supplies.
• Maintain manuals for all Standard Operating Procedures, as well as required records and reports.
• Ensure staff adhere to all safety policies and procedures.
• Oversee staff orientation, training, and competency assessments, ensuring that employees:
• Follow procedures for specimen handling, processing, test analysis, and reporting/recording of patient test results.
• Maintain records verifying that proficiency testing samples are analyzed in the same manner as patient samples.
• Follow quality control policies and document all QC activities, calibrations, and maintenance.
• Follow corrective action policies when test systems fall outside acceptable performance standards.
• Identify issues that may affect test performance or reporting, and either correct them or immediately notify the appropriate supervisor or director.
• Document all corrective actions taken when test systems deviate from established performance specifications.

Qualifications

Education

Bachelor's Degree Medical Technology required or Bachelor's Degree Laboratory Sciences required and Other Certificate/Diploma Clinical Laboratory Sciences required

Does this role accept experience in lieu of a degree?

No

Licenses and Credentials

Medical Technologist (ASCP) [MLT, MT, MLA, Histologists] - American Society for Clinical Pathology Board of Certification (ASCP-BOC) required

Experience

lab experience 3-5 years required and Supervisory experience 1-2 years preferred

Knowledge, Skills and Abilities

• The knowledge, both practical and theoretical, of tests and procedures necessary to review findings and advise and direct subordinates in action.
• Demonstrates advanced level of analytical skills and judgment.
• Must have a relatively high level of analytical ability to work with complex instrumentation, resolve technical equipment problems, relate test results to normal and pathological states, and interpret quality control data.
• Must have understanding of computer technology and its application to analytical procedures and quality control.
• Must have a comprehensive understanding of laboratory equipment and its operation, maintenance and repair, and analytic techniques.
• Must have the ability to work independently, evaluate situations and act appropriately.
• Detailed knowledge of applicable federal, state and accreditation requirements.
• Ability to multitask in a fast-paced environment.
• Advanced computer skills.
• Comprehensive understanding of test principles, equipment operation and computer system operations.
• Make appropriate decisions, develop and complete follow-up actions in conjunction with lab leadership.
• Must be able to perform as a senior team member, providing direction and guidance to less experienced technologists.
• Must have the ability to pay careful attention to detail and to adhere to written protocols, including communication to lab leadership when issues are identified.
• Must be able to perform as a team member.
• Excellent interpersonal skills.
• Ability to interact professionally and effectively with numerous staff, including physicians, hospital personnel, employees, and patients.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

80 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$43.00 - $49.63/Hourly

Grade

7

Benefits and Compensation Overview

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.