Supervisor I

Tapestry, Inc.; Cypress (TX); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment. The role drives productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade standards.

You will lead by example on the sales floor, elevate service and selling behaviors, and oversee operations to ensure accuracy in cash handling, inventory, and POS transactions.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Strong written and verbal communication skills.
• Ability to lift at least 25 lbs and handle physical requirements of the role.

Responsibilities

• Drive personal sales and lead the team to achieve sales and KPI targets.
• Build client relationships through proactive outreach and Kate Spade service standards.
• Coach team on goals and performance and support recruitment and onboarding.
• Perform opening/closing procedures including cash handling and POS operations.
• Drive omni-channel and live selling initiatives and data-driven improvements.

Skills

Leadership

Coaching

Communication

Multi-tasking

English proficiency

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. Acting as a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and consistently elevates service, selling behaviors, and operational excellence.

Sales & KPIs

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.

Client & Service Excellence

• Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Model Kate Spade service behaviors ('host of the party'–meet, greet, create conversations), setting the scene for strong relationships and needs discovery.

Leadership & People Development

• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Support recruitment, onboarding, role modeling, and ongoing training.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.

Operational Excellence & Compliance

• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities).
• Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.

Omni-Channel, Digital & Data

• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Requirements

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency (for EU).

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including public holidays).

Physical Requirements

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Base Pay Range

$16.00 - $24.75

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance. A complete list of U.S. corporate compensation and benefits is available.

Equal Employment Opportunity Statement

Kate Spade is an equal-opportunity and affirmative action employer. Employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally designated protected category.

American Disabilities Act (ADA) Statement

Tapestry, Inc. provides reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].