Supervisor I

kate spade new york

Gretna (NE)

On-site

USD 22,041 - 32,718

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York seeks a Supervisor – Store Leadership to foster a customer‑first, high‑energy sales culture. You will oversee floor operations, coach staff, and drive profitability through sales leadership, client development, and brand standards.

You will lead by example, manage opening/closing, POS accuracy, inventory, and omni‑channel initiatives while promoting exceptional service and VIP retention. Strong communication and team leadership are essential.

Qualifications

2+ years of experience in a retail service environment in a management or floor leadership role.
Experience leading a team and driving sales & KPI targets.
Ability to communicate effectively with customers and staff on the sales floor.
Proficiency with Microsoft Office suite and basic data tools.
Familiarity with omni-channel/virtual selling tools and clienteling systems.

Responsibilities

Drive personal and team sales performance and achieve KPI targets; analyze metrics and implement best practices to improve results.
Lead and coach team on goals, performance, recruitment, onboarding, and development.
Open/close procedures including cash handling, bank deposits, and secure store operations.
Process POS transactions and manage inventory functions to maintain accuracy.
Keep an organized stockroom and direct timely replenishment to the sales floor.
Drive omni-channel initiatives such as live interactions and virtual selling; promote brand-safe social media activity.

Skills

Communication skills

Multi-tasking & prioritization

Social media literacy

Clienteling systems

Omni-channel selling

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Supervisor – Store Leadership

The Supervisor supports store leadership by creating a customer‑first, high‑energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. Acting as a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and consistently elevates service, selling behaviors, and operational excellence.

Sales & KPIs

Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.

Client & Service Excellence

Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in‑store and after‑sales experiences; lead proactive outreach to drive repeat business and VIP retention.
Model Kate Spade service behaviors ("host of the party" – meet, greet, create conversations), setting the scene for strong relationships and needs discovery.

Leadership & People Development

Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.

Operational Excellence & Compliance

Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key‑holding responsibilities).
Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.

Omni‑Channel, Digital & Data

Drive omni‑channel and virtual selling initiatives, including live‑stream shopping.
Promote brand‑safe social media engagement and awareness of trends.
Lead customer data capture to grow loyalty and repeat purchases.

Requirements

Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively.
2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Social media literacy and understanding of platform trends.
Comfort with omni‑channel/virtual selling tools and clienteling systems.
Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Ability to lift at least 25 lbs. regularly (up to 50 lbs., occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Equal Opportunity Employer

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264.

Base Pay Range

$16.00 – $23.75

Benefits