Supervisor, HR Services Tier 1

Ross Stores; Dublin (CA); Hybrid; USD 81,000 - 122,000; Full time

Job summary

Ross Stores, headquartered in Dublin, CA, is seeking an HR Services Manager to drive day-to-day case load administration and ensure compliant delivery in collaboration with HR and operations partners. The role may be performed remotely anywhere in the United States except Colorado and New York City.

The base salary range for this role is $81,000 - $121,800. The range reflects experience, education, certifications, and location. Total compensation varies by position and location.

Qualifications

• Bachelor's Degree in HR Management or related business degree preferred.
• 2-3 years HR experience (specialist experience may be necessary).
• 1-2 years' experience supervising employees.
• Ability to spot trends through data and articulate suggestions to process improvements.
• Proficient in Outlook, Excel, Word and PowerPoint; Case Management systems.
• Highly organized with ability to plan and prioritize in a fast-paced environment with high case count and exposure to critical incidents.

Responsibilities

• Manage all staff by supporting day-to-day operations: monitor caseload, audits, real-time administration, prioritizing and problem solving.
• Inspire and motivate direct reports daily through high case counts and critical incidents.
• Establish and maintain routines around recognition, learning/development, recruitment, communication, and process improvement.
• Use analytics to coach team and influence outcomes.
• Provide training and feedback using development programs, focal reviews, and accountability for underperformance.
• Research escalated issues with clients to ensure timely outcomes.
• Ensure timely and accurate delivery of key processes; keep documentation up to date.
• Collaborate with partners to meet service level expectations and solicit client feedback.

Skills

HR experience

Supervising employees

Data analysis

Office software

Organization

Education

Bachelor's Degree in HRM or related business

Tools

Outlook

Excel

Word

PowerPoint

Case Management systems

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

Working with the Manager of HR Services, drives and coordinates the day-to-day administration of case load and people leadership. Ensure services are delivered efficiently, timely, and in compliance with all company and regulatory guidelines and in collaboration with other HR teams and operational partners. Directs, organizes and coordinates teams of specialists in carrying out the functions with a focus on process execution, building effective teams, and customer service.

The base salary range for this role is $81,000 - $121,800. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS

• Manage all staff by supporting day-to-day operations to include: Monitoring case load, audits to ensure quality and accuracy, real time administration, prioritizing and problem solving.
• Inspire and motivate direct reports daily through high case count and critical incidents.
• Establish and maintain consistent and productive routines around recognition, ongoing learning / development, recruitment, communication, process improvement, and progress toward annual goals.
• Use of analytics to coach team and influence outcomes.
• Provide consistent and meaningful feedback and training for direct reports to include use of company sponsored development programs, Focal Reviews, recognition and accountability for underperformance.
• Demonstrates urgency in researching escalated issues and partnering with clients with timely outcomes.
• Ensures timely and accurate delivery of key processes; keep process documentation up to date.
• Proactively works with key partners to inform, collaborate, problem solve and meet service level expectations.
• Actively solicits feedback from clients to validate service levels and process improve.
• Consults and makes recommendations for process improvement to the HR Leadership team regarding trends, efficiencies, and operational issues.
• Makes recommendations to manager and occasionally makes decisions regarding hiring, performance and disciplinary action of Associates.
• Participates in group projects and other duties as assigned.

COMPETENCIES

People

• Building Effective Teams (for managers of People and/or Projects)
• Developing Talent (for managers of People)
• Collaboration

Self

• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict

Business

• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility

With particular emphasis on the following specific position-related competencies

• Technical Competence/Expertise
• Driving for Results
• Managing & Measuring Work
• Customer Service
• Decision Making
• Solution based Problem Solving

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED

• Bachelor's Degree in Human Resources Management or related business degree preferred
• 2-3 years Human Resources experience (specialist experience may be necessary)
• 1-2 years' experience of directly supervising employees
• Ability to spot trends through use of data and effectively articulate suggestions to process improve
• Proficient in Outlook, Excel, Word and PowerPoint, Case Management systems
• Highly organized with ability to plan and prioritize in fast paced environment with high case count and frequent exposure to critical incidents

PHYSICAL REQUIREMENTS/ADA

Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

This position may be performed remotely anywhere within the United States except it cannot be performed in the State of Colorado and New York City.

SUPERVISORY RESPONSIBILITIES

HR Coordinators
HR Representatives and Sr. HR Representatives
HR Specialists and Sr. HR Specialists

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.