Supervisor, Housing Navigation

Mercy House; Ventura (CA); In loco; USD 36.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible medical coverage options

403(b) retirement plan with up to 3%

Paid Time Off (PTO)

Mileage reimbursement

Employee referral program

Paid on-the-job training and orient.

Opportunities for professional growth

Descrizione del lavoro

Mercy House is seeking a Navigation Supervisor in Ventura/Oxnard to support and supervise a team of Navigators while maintaining a small caseload. You will guide needs assessments, housing plans, advocacy, and trauma-informed client services in partnership with the Regional Director.

The role requires strong leadership, crisis intervention, and collaboration across shelter operations to ensure high-quality case management and effective resource referrals.

Competenze

• Bachelor’s Degree in Human Services or related field, or equivalent experience.
• At least 1 year of experience working with homeless individuals.
• Strong leadership, communication, and crisis intervention skills.
• Fluency in Spanish is of significant value.

Mansioni

• Maintain a caseload of 5-7 Navigators and meet clients as needed.
• Provide leadership to the Navigation team and support mission/values.
• Apply harm reduction approaches to client-centered services.
• Document case files accurately in Cal Optima Connect and other systems.
• Lead team meetings and 90-day/probation reviews as required.
• Coordinate training and orientations for Navigators and staff.

Conoscenze

Leadership

Trauma-informed

Crisis intervention

Team supervision

Spanish language

Organization

Microsoft Office

Problem solving

Formazione

Bachelor’s Degree in Human Services

Strumenti

Cal Optima Connect

HMIS

CES

Microsoft Office

Descrizione del lavoro

Status: Full-Time, Non-ExemptPay: $26.00-$28.00/hourSchedule: Monday - Friday 8:30 a.m. - 5:00 p.m. or 10:00 a.m. - 6:30 p.m. (hours shared between sites in Ventura and Oxnard)Mission Statement: \"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.\"Benefits Offered:Flexible medical coverage optionsVoluntary dental, vision, life, accident, critical illness, and hospital insurancePaid Time Off (PTO)Flexible Spending Account (FSA)Employee Assistance Program (EAP)403(b) retirement plan with up to 3% employer matchingPaid on-the-job training and orientationMileage reimbursementEmployee referral programOpportunities for professional growth and advancementJob Summary: The Navigation Supervisor is responsible for supporting and motivating approximately 5-7 Navigators and will maintain a small caseload as needed. This position is responsible for ensuring that the Navigation team performs ongoing needs assessments, assistance with personal housing plans, advocacy, and support to individuals as needed. This position requires strong leadership skills and will collaborate with the Regional Director overseeing Navigation services to identify problems/obstacles and create solutions. This position will ensure that the team is practicing trauma-informed and client-focused strategies.Essential Duties and Responsibilities:Housing NavigationMaintain a caseload of 5-7 clients and meet with clients based on their needsDemonstrate leadership and team building qualities to implement mission, ensure quality services and core values of the agencyUtilize harm reduction interventions and methodologies to provide client centered services.Utilize skills regarding crisis prevention and interventionAssist clients to build their strengths and recognize their needs in a respectful mannerBe knowledgeable of community resources and refer clients as neededKeep accurate, up to date casefiles including documentation on all clients, including but not limited to individual service plans and case notes in Cal Optima Connect, etc.Facilitate regular case conferencing meetings to ensure clear communication with shelter operations teams and collaborate around challenging client casesComplete all paperwork in a timely and accurate manner that ensures payment to the agency from various sourcesTeam ManagementSupervise approximately 5-7 Navigators in a way that facilitates their optimal performanceTrain and direct new Navigators and assist them with day-to-day questions relating to the completion of their job assignmentsOversee quality control of case files on a quarterly basis to ensure accurate, up to date documentation on all clients, including but not limited to Individual service plans and case notesAssist with problem solving and guiding Navigators who are dealing with difficult casesCoordinate training and orientations as neededMeet with identified staff individually and facilitate team meetings, bi-monthly or as neededConduct 90-day probation and annual reviews for case managersApprove Absence from Work requestsApprove and monitor monthly mileage reimbursement requestsReceive, review, and process financial assistance requests as neededOversee the consistency of documentation standards set forth by the program contract and program policiesOversee accurate and complete data into HMIS and CESMaintain a positive, professional, and safe work environment while on duty, and establish/maintain effective working relationships with othersMiscellaneousAssist Emergency Shelter’s Program Manager in overseeing the day-to-day operations in Manager’s absenceAttend staff meetings and community meetings as assigned by the Program Manager or Regional DirectorAttend trainings that increase knowledge of meeting clients’ needs in an effective mannerLead Navigation Teams in aiding shelter operations duties in collaboration with Shelter Program Managers when neededPossess a willingness to gain knowledge and understanding of Adult Rehabilitative, Mental Health Services and Substance Abuse Treatments, etc.Other duties as assignedRequirements:Education and ExperienceBachelor’s Degree in Human Services or related field or equivalent experienceAt least 1 year of experience working with homeless individuals and individuals living with mental health conditionsIndividuals with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and recovery are welcome to applyPossess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needsAbility to perform crisis intervention as neededManagement experience preferredGeneralExcellent communication and interpersonal skillsFluency in Spanish is of significant valueStrong organization and time-management skillsAbility to maintain a positive and professional environment while on dutyProficiency in using Microsoft Office programsAbility to communicate effectively and respectfully both verbally and in written formDetail-oriented with ability to manage multiple tasks and deadlines effectivelyMust have excellent problem-solving skillsPhysical RequirementsAbility to lift up to 50 poundsProlonged periods sitting at a desk and working on a computer