Supervisor Housekeeping

Resorts World Miami Hilton; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Resorts World Miami Hilton in Miami, FL seeks a Housekeeping Supervisor to oversee Room Attendants and Housepersons, ensuring rooms and public areas meet high cleanliness and quality standards. You will supervise, train, and evaluate staff, manage inventories, and coordinate with Engineering for maintenance tasks.

The role requires strong English communication, supervisory experience, and the ability to manage performance and respond to guest requests promptly.

Qualifications

• Read, write and speak English fluently.
• Knowledge of inventories, scheduling and productivity.
• High school math level required.
• Ability to communicate effectively with guests and team members.
• Ability to inspect 25 to 80 rooms per day.
• Ability to clean rooms when needed.
• Physically able to move and operate large objects (maid carts, furniture, linen, vacuums).
• Ability to follow and enforce hotel standards and safety procedures.
• Knowledge of and ability to operate a computer.

Responsibilities

• Open housekeeping: check rooms inventory, assign rooms to attendants.
• Inspect rooms and complete reports; verify status; load into property management systems.
• Supervise Room Attendants and Housepersons to meet cleanliness/quality standards.
• Report status and discrepancies of rooms.
• Monitor stock rooms, carts, and inventories.
• Coordinate with Engineering/Property Operations for maintenance of guest rooms/public areas.
• Perform duties of Room Attendant/Houseperson as needed.
• Assist in performance evaluations of staff.
• Respond to guest requests promptly and professionally.
• Provide initial and ongoing training for all Room Attendants.

Skills

Fluent English

Spanish helpful

Guest communication

Inventory management

Scheduling

Productivity

Math skills

Safety procedures

Computer literacy

Education

High School graduate or equivalent

Job description

• Open housekeeping: check rooms inventory, assign rooms to room/suite attendants.
• Inspect rooms, complete reports, verify status reports; report clean suites to hotel from desk and/or load into automated property management systems.
• Supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Report status and/or discrepancies of rooms
• Monitor stock rooms and carts and designated inventories.
• Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Perform Room Attendant and/or Houseperson duties, as needed
• Assist in performance evaluations of Room Attendants and Housepersons, as needed
• Respond to special guest requests in a timely, friendly and efficient manner
• Responsible for providing initial, ongoing, refresher, and development training for all Room Attendants.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Provide customer service to guests (internally/externally), including information about the hotel services, activities, and local attractions.
• Promote team member loyalty and empowerment.
• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY:

• Read, write, and speak English fluently. Knowledge of other languages, especially Spanish is a plus.
• Knowledge of inventories, scheduling and productivity.
• High school math level required
• Ability to communicate effectively with the public and other team members verbally and in written form
• Ability to inspect 25 to 80 rooms per day
• Ability to clean rooms, when needed
• Physically able to move and/or operate large objects, such as: maid carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory
• Ability to follow and enforce all hotels standards, including safety procedures/standards and able to recognize and act in emergency situations.
• Knowledge of and ability to operate computer.

WORK EXPERIENCE & EDUCATION REQUIREMENTS

• High School graduate or equivalent preferred
• At least 2 years of housekeeping supervisory experience in hotel preferred
• Four or more years hotel housekeeping experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.