Supervisor, Housekeeping

200main; Highlands (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

The Housekeeping Supervisor at 200main oversees the housekeeping team to ensure daily tasks are completed and standards are met across the resort. Responsibilities include maintaining cleanliness of guest rooms, public areas and private spaces while coaching staff and handling guest requests with professionalism.

Strong English skills and experience with HMS, ADP and Outlook are required, along with the ability to multi-task, problem-solve, and work independently or as part of a team in a

Qualifications

• High School Diploma required; at least two years in hotel housekeeping supervisory role.
• Proficiency with HMS, ADP and Microsoft Outlook.
• English (oral and written); second language helpful; customer service and problem resolution oriented.

Responsibilities

• Lead housekeeping team to complete daily tasks and maintain standards.
• Ensure cleanliness and orderliness of resort property, guest rooms and public areas.
• Coach, counsel and train staff to improve performance and service.
• Communicate guest needs to the appropriate parties and respond to complaints.
• Maintain lost and found log and inspect areas daily for standards.
• Coordinate repairs or improvements with other departments as needed.
• Maintain confidentiality and ensure smooth daily operations with frontline staff.

Skills

Customer service

Problem solving

Communication

Education

High School Diploma

Tools

HMS

ADP

Microsoft Outlook

Job description

Job Details

Location: Highlands, NC 28741

Summary

The Housekeeping Supervisor leads the Housekeeping team to complete daily tasks. It is their role to ensure the cleanliness and upkeep of resort areas, public and private.

Responsibilities

• Ensure cleanliness and orderliness of all resort property, including public areas and private guest rooms.
• Ensure team members are performing job duties to company standard.
• Respond to guest and fellow associate needs and complaints in an appropriate, efficient and effective manner.
• Accommodate and communicate special requests or needs of guests to appropriate parties.
• Assist in training of new employees.
• Provide communication, coaching and counseling to team members regarding job performance and room for improvement.
• Maintain guest lost and found log.
• Inspect rooms and public areas daily to ensure standards are being met.
• Report and coordinate necessary needs for improvement or repair to appropriate departments.
• Remain in constant communication with Room Attendants, Housemen and Front Desk Associates to ensure smooth daily operations for team members and guests.
• Due to the nature of this position, confidentiality is required at all times.
• Other duties and responsibilities may be assigned at the discretion of the Assistant Director and Director of Housekeeping.
• Housekeeping Supervisor has the authority to coach, counsel or discipline subordinate employees or recommend such actions.
• Job Titles That Report to the Housekeeping Supervisor: Room Attendant, Houseman, Turndown Attendant, Laundry Attendant.

Qualifications

• High School Diploma required, minimum of two years in a hotel housekeeping supervisory role, preferably one of similar standard and size.
• English (oral and written); second language helpful; customer service and problem resolution oriented.
• Proficiency with HMS, ADP and Microsoft Outlook.
• Reasoning Ability: Must be able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Must be able to problem solve, multi-task, and work independently and as a team.
• Physical Demands: Regularly required to use hands and fingers to type, write, file, etc.; to stand, walk the property, climb stairs and sit for periods of time; and occasionally lift and/or move up to 50 pounds.