Supervisor - Henrietta's

Snow King; San Antonio (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a premier luxury resort as a Restaurant Supervisor, where your leadership will enhance guest experiences and drive profitability. This role involves overseeing food and beverage operations, ensuring exceptional service, and maintaining high standards of hygiene and sanitation. You'll lead a team dedicated to excellence, develop training programs, and implement strategies for revenue improvement. With a commitment to employee growth and a supportive work environment, this is an exciting opportunity to advance your career in the hospitality industry while enjoying unique perks and benefits.

Benefits

Medical and Dental Insurance

401K Match

Companywide Hotel Room Discounts

Paid Time Off

Employee Assistance Program

Employee Family Events

Partnerships with Major Retailers

Qualifications

• 3+ years supervisory experience in food & beverage required.
• Strong leadership skills with a commitment to customer satisfaction.

Responsibilities

• Oversee food & beverage outlets ensuring exceptional service.
• Train and motivate staff to exceed performance goals.

Skills

Customer Service

Team Leadership

Budget Management

Hygiene and Sanitation Standards

Staff Training and Development

Education

High School Diploma or GED

Two or Four-Year Degree in Hospitality

Tools

Timesaver

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

#PGH-BMC

Location Description

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs.
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses).
• 401K match (Let us help you build your financial future).
• Companywide Hotel Room Discounts (Who doesn’t love to get away).
• Paid Time Off.
• Employee Assistance Program (We are here to support you).
• Employee family events (bring the kids!).
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few.

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new.

Overview

The Restaurant Supervisor oversees assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service, and maximum profitability of all functions. They will train and motivate staff to exceed goals and assist in maintaining the La Cantera Hill Country Resort Standards. The Restaurant Supervisor shall strive to provide exceptional service to both internal and external guests at all times.

ESSENTIAL JOB FUNCTIONS:

• Maintains a commitment to customer service and guest satisfaction.
• Leads and supervises the outlet's team.
• Prepares forecasts and reports and assists in the development of the food & beverage budget.
• Conducts daily lineups before each shift.
• Communicates all necessary information to the front and back of house staff for each shift.
• Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations.
• Takes initiative to develop and execute new promotions, events, etc.
• Responsible for daily report input and logbook entries.
• Enforces high standards of hygiene and sanitation within the outlets.
• Tracks payroll and revenue daily.
• Ensures the security of monies, credit, and financial transactions.
• Establishes par levels for supplies and equipment.
• Supervises the performance, attendance, attitudes, appearance, and conduct of the team.
• Manages timely completion of performance appraisals.
• Monitors time punches in Timesaver, ensuring accurate payrolls for all associates.
• Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance.
• Develops and implements controls for expense management.
• Implements strategies to continually improve revenues.
• Assists with the development, training, and inspiration of outlets staff for promotion.
• Assists the Director of Outlets with the design and implementation of training programs.
• Empowers team to exceed service standards.
• Works with People Services to recruit and hire staff.
• Completes all proper new hire and termination paperwork.
• Orders all necessary office supplies and ensures proper stocking levels.
• Recommends discipline and/or termination when appropriate of team members.
• Takes a proactive approach to coaching and counseling.
• Attending appropriate resort, division, and department meetings.
• Maintains a strong knowledge of hospitality trends, especially food & beverage.
• Utilizes labor management tools to schedule and control labor costs.

Qualifications

• Must be at least 21 years of age.
• High school diploma, GED, or the equivalent work experience required.
• Two or four-year degree in the field of choice preferred.
• At least three years of supervisory food and beverage experience required.
• Prior Four or Five Diamond experience preferred.