Supervisor, Healthcare Programs

Heritage Environmental; Columbus (OH); Remote; USD 65,000 - 85,000; Full time

Job summary

Arcwood Environmental is seeking a Supervisor, Healthcare Programs to lead a Medical Device Collection Program across a defined region and supervise technicians at hospital sites. The role emphasizes safety, training, and regional coordination with customer representatives.

You will manage hospital onboarding, credentialing, and data integrity while ensuring timely communications and service delivery. Remote work with substantial regional travel is required.

Qualifications

• 2+ years of supervisory or job-related experience.
• Preferred: customer service experience.

Responsibilities

• Oversee a Medical Device Collection Program across a region and supervise technicians.
• Coordinate safety audits, training, and incident investigations.
• Train new Healthcare Device Collection Technicians.
• Manage hospital site setup, credentials, and ongoing site assessments.
• Maintain regional account data in the service platform.
• Travel up to 60% regionally and nationally for inspections and rollouts.

Skills

Supervisory experience

Customer service

Education

High-school diploma or equivalent

Job description

Supervisor, Healthcare Programs

Location: US-OH-Columbus

ID: 2026-2051

Category: Service Delivery

Position Type: Full-Time

Location Type: Remote

Essential Functions & Responsibilities

As a Supervisor, Healthcare Programs you will be responsible for managing a Medical Device Collection Program for a region of customer hospital sites. This role will supervise and provide guidance to technicians performing device collection services at hospitals within a specific region and will manage all regional customer communications.

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Manages the safety of assigned area for all team members, including but not limited to, managing safety audits, safety training, communication with insurance companies, incident investigations, monitoring safety systems, and communicating unsafe conditions on customer sites
• Trains new Healthcare Device Collection Technicians to effectively complete collection tasks for their respective customer sites
• Prepares service schedule inputs for any hospitals within assigned region
• Partners with customer representative to set up new hospital for services, including site assessments, collection container installation, and ongoing evaluations of site needs
• Ensures Healthcare Device Technicians are set up and approved in any Hospital Credentialing Programs as required
• Provides inspection services to customers including bin inspections, data collection via mobile application, packaging of full containers for shipment and conducting various facility inspections as required during the onboarding process of new technicians or due to vacancy
• Maintains regional account data in service platform including hospital information, locations, containers, routing and updates employee service profiles
• Partners with customer to achieve program efficiencies
• Completes area invoicing, payroll approvals and expense tracking and approvals
• Maintains maintenance records for assigned vehicle fleet and ensures safe operating conditions
• Receives and maintains credentials to provide service at customer sites as needed
• Maintains medical records for vaccination and testing related to credentialing; COVID-19 and Flu vaccinations required
• Completes interviews, onboarding, and performance evaluations and implements disciplinary actions as needed
• Responds as needed to provide assistance during off-hours and maintains availability for conference calls with Healthcare team and customers
• Maintains the ability to travel 60% of the time regionally and nationally for inspections, hospital implementations, supervisory tasks or Corporate meetings
• Takes on additional duties as assigned to support the team and organization

Education

• High-school diploma or equivalent (required)

Experience

• 2+ years of supervisory or job-related experience (required)
• Previous experience within a customer service role (preferred)

Overview

About Arcwood

Every advancement-from the products we use to the medicines and technologies we depend on-creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.

Our Values

• Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
• Solve Problems Creatively: We push for better - advancing technologies, processes, and ideas that protect human health and the environment.
• Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together - with our customers, and with each other.
• Deliver for Customers: We put customers at the center of all we do. When we live our values - lead with safety, solving problems creatively, and owning our work together - the result is clear: we deliver exceptional value for our customers.

We've reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers' evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!

Benefits, Compensation & Workforce Diversity

Arcwood offers stability you can count on and opportunities to grow. We provide steady work, competitive pay, and above-market benefits that reflect the importance of what we do. As we continue to grow, you'll have the chance to build skills, take on new challenges, and build a career. When you join Arcwood, you join a team that honors its legacy, values hardworking people, and shows up every day to protect people, communities, and the future we share.

Arcwood is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to disability or protected veteran status, in accordance with applicable federal laws.

A post-offer drug screen and background check will be required.

Physical Job Requirements