Supervisor, Health Information Management

HealthPartners, Inc.; Minnesota; On-site; USD 75,000 - 95,000; Full time

Job summary

HealthPartners is seeking a Supervisor for Health Information Management to lead HIM teams, oversee workflows, and coordinate with IT and clinical operations to ensure accessible, accurate patient records. The role emphasizes leadership, process improvement, and adherence to regulatory standards.

The supervisor will guide daily operations, monitor performance, and mentor staff while upholding HealthPartners' commitment to Best Care Best Experience and strong customer service across the

Qualifications

• HIM knowledge and regulatory principles are required.
• Experience with paper records and EMR is expected.
• Ability to interpret HIM requirements and apply standards.
• Strong organizational and people skills with leadership experience.
• Proficiency in Microsoft Office and HIM software tools.

Responsibilities

• Supervise daily operations and workflow of assigned HIM units.
• Provide day-to-day oversight and work direction.
• Coordinate staffing schedules and time off for coverage.
• Manage daily workload and staff functions.
• Collaborate with leadership on process and quality improvements.
• Monitor productivity, coach staff, and apply disciplinary actions as needed.
• Coordinate process improvement initiatives with HIM leaders.
• Update staff on policy changes and standard work documentation.
• Develop, monitor, and report HIM improvement activities and metrics.
• Oversee staffing and workflow to meet service quality targets.
• Lead Epic-related functions and provide SME guidance.
• Support staff training and professional development.
• Coordinate orientation for new employees and recruitment support.
• Conduct regular 1:1s and annual performance reviews.

Skills

Health information management

Regulatory principles

Prioritization & multitasking

Communication (oral & written)

Meeting facilitation

Customer service

Confidential information handling

Epic knowledge

Microsoft Office

Education

Associate or Bachelor’s Degree in Health Information Management

Enrollment in HIM degree program (2–4 years experience)

Tools

Epic

Microsoft Office

Job description

Regions is hiring a Supervisor, Health Information Management.The HIM Supervisor may lead and supervise multiple teams and/or functions across the organization. This position is looked to as a health information management professional who is readily available as a resource to other departments across the organization who have questions related to medical records and the management and protection of our patients’ medical records. The HIM Supervisor will perform and supervise a wide variety of computer and paper-based tasks, manage turnaround times, support, and collaborate with clinical operations and information technology to ensure the accessibility and integrity of patient information is maintained for the continuum of care. The HIM Supervisor oversees daily operations of HIM teams as assigned including HR related duties (i.e., hiring, developing, corrective action, etc.). This role is expected to maintain presence during normal business hours. The HIM Supervisor will collaborate to resolve complex issues regarding HIM always functions and maintain a Best Care Best Experience customer service focus and attitude. The HIM Supervisor will assist the manager in ensuring ongoing open communication with team members and other HIM leaders and business units regarding changes in workflow, staffing, coverage, and other issues that may impact HIM.

As an HIM leader, the HIM Supervisor will support the mission, vision and values of HealthPartners/Regions Hospital and will be expected to comply with job‑specific standards and embody the 4 values of HealthPartners/Regions Hospital which include: 1. Excellence, 2. Compassion, 3. Partnership, 4. Integrity.

SCOPE OF RESPONSIBILITY:

Responsibility includes enterprise oversight of HIM functions, internal and external partnership management, staff responsibility across multiple HIM business units and sites staff education and training, standardization and efficiency workflow management, liaison to IT, compliance and legal, understanding clinical documentation tools, communication with vendors that partner with HIM operations project collaboration and participation, and preparation and assistance with the HIM annual budget.

MINIMUM QUALIFICATIONS:

• Education: Associate or Bachelor’s Degree in Health Information Management or other field (Ex: Business, Mathematics, Communications, Health Informatics) and/or enrollment in an associate or Bachelor’s Degree program in Health Information Management.
• Experience: 3-5 years’ experience with paper medical records, electronic medical records, and issues resolution in a health information management environment, strong organizational and people skills, and some leadership experience.
• OR
• Enrollment in an Associate or bachelor’s degree program in Health Information Management with2-4 years’ experience in a health information management environment with strong organizational and people skills.
• Licensure/ Registration/ Certification: N/A
• Knowledge, Skills and Abilities:
  • Must possess broad knowledge and understanding of health information management requirements and current issues.
  • Ability to interpret and apply regulatory principles.
  • Proficient at determining priorities, planning workloads, multitasking, and meeting multiple deadlines.
  • Knowledge of Microsoft office applications and other software.
  • Ability to communicate effectively in both oral and written form.
  • Ability to set up, conduct and lead meeting
  • Ability to establish and maintain effective working relationships with the public, the medical staff, other hospital departments and HIM staff, both in person and by telephone.
  • Ability to provide exceptional customer service to internal and external customers.
  • Must handle confidential information with discretion.
  • Ability to troubleshoot technical issues with HIM applications and/or platforms and be the go-to technical support for the HIM department.
  • Ability to train/cross train staff members on various job functions and technical issues and resolution to educate them for future issues/needs.
  • Ability to problem solve.
  • Ability to adapt to changes in workflows or processes.
  • Proficient at leading and supervising teams that handle multiple HIM functions
  • Ability to work quickly and accurately with a minimum of supervision

PREFERRED QUALIFICATIONS:

• Education: Associate degree or Bachelor’s degree in Health Information Management upon hire
• Experience: 1-3 years of applicable leadership experience in a lead or supervisory role. Epic experience preferred.
• Licensure/ Registration/ Certification: RHIT (Registered Health Information Technician) or RHIA (Registered Health Information Administrator) credentialed
• Knowledge, Skills and Abilities: See section above for knowledge, skills and abilities

Supervise the daily operations and workflow of assigned HIM business unit(s) 45%

Provides day-to-day oversight and work direction

Monitors and coordinates staffing schedules and time off requests to ensure appropriate coverage and to maintain staffing patterns that support the needs of the department

Manages daily workload and coordinates daily functions of staff

Collaborate with leadership team in providing insight and suggestions for process/quality improvement

Monitors and measures employee productivity and accuracy of work by applying established productivity standards and quality/employee expectations, coaching, and taking disciplinary action with employees as needed

Implement and coordinates process improvement initiatives with the support of HIM leaders

Initiate and update staff of policy and develop and document work standard changes (with leader approval) to assure quality and standardization

Responsible for coordinating HIM measurements by developing, monitoring, and reporting improvement activities to assure quality

Volume (Input, Output, Backlog)

Turnaround time

Customer Service

Employee productivity

Productivity standards

Manages staff performance, training, and development 40%

Serve as the subject matter expert for Epic and subject matter specific to areas of oversight, which may include at minimum any of the following: Epic ROI module, Epic Chart Deficiency module, document imaging application, forms management, transcription application and interfaces, birth registry, and provides consultation on policies and procedures

Supports professional training and growth opportunities of staff.

Coordinates and provides orientation to new employees

Partners with manager in the recruitment and selection process. Utilize behavioral interviewing tools and process

Conducts regularly scheduled individual 1:1s with staff and annual performance evaluations, working in coordination with employees to identify, document and achieve goals for their future growth and development

Responsible to provide ongoing feedback, coaching and corrective action as appropriate

Trains staff on new policies and procedures, education learning, trends and developments that affect HIM. Ensure mandatory education and compliance standards are met

Additional Administrative Duties 15%

Partners with manager to maintain HIM Department orientation/training and policy/procedure manuals

Responsible for management of accurate content of all patient records by maintaining an organized record system:

Maintains accuracy of the electronic or paper record as it pertains to HIM and educate users

Audit electronic record for accuracy and completeness per policies

Ensures timely review, completion, and approval of electronic timecards

Other project/duties as assigned, which may include but not limited to the following:

Submission of Regions monthly death list to assigned donation organizations

Assistance and/or backup assistance with FOD, ROI, amendment request, release restrictions, demographic changes and/or transcription support

Meet with medical staff to verify and sign their medical procedures log for Boards Certification

Sit on various committees or work groups as assigned

Oversee HIM projects as assigned

Other projects and duties as assigned

Percentage of time breakdowns are intended to reflect normal averages over an extended period of time and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or departmental need