Supervisor, Ground Operations

Veho; Elkridge (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k plan

Unlimited PTO

Career growth opportunities

Job summary

Veho is seeking a Ground Operations Supervisor to lead warehouse teams in Elkridge, MD, focusing on safety, efficiency, and staff development.

This hands-on role will coach associates, manage shift schedules, ensure accurate reporting, and drive KPIs while collaborating across functions in a fast-paced ecommerce logistics environment. Compensation ranges from $60,000 to $70,000 plus a competitive equity package and comprehensive benefits.

Qualifications

• Minimum 1 year of management experience in logistics/operations.
• Proficient with logistics software and tools.
• Strong problem-solving and attention to detail in fast-paced environments.
• Willingness to undergo a comprehensive background check.
• Willingness to work nights, holidays, and weekends as required by operations.
• Physically able to perform warehouse tasks (standing, lifting up to 50 lbs).

Responsibilities

• Lead Warehouse Associates and Leads daily to ensure safe, efficient operations.
• Plan and prioritize team and business initiatives, using technology platforms to manage operations.
• Assess operational needs and coordinate cross-functionally to ensure on-time delivery.
• Schedule shifts to align with business needs and projected volume.
• Coach and develop team members to meet KPIs and performance targets.
• Maintain safety standards and accurate reporting for the operation.
• Collaborate cross-functionally to optimize overall warehouse performance.

Skills

Logistics management

Team leadership

Operational planning

Technology platforms for logistics

Safety compliance

Job description

About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

Compensation:

$60,000 - $70,000 annually

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.

Anticipated Schedule: Sun-Thursday 10pm-9am range

Veho’s operating hours vary and are based on the needs of the operation. Warehouses typically have first, second, and third shifts and schedules are subject to change at the discretion of the company and to changes in business needs. Warehouse leadership is expected to onsite during their scheduled shift and is at the discretion of your manager if there is an opportunity to work off-site occasionally. Specific expectations should be discussed with your manager.

Role Summary:

As a Ground Operations Supervisor, you are a hands-on leader, working day-to-day with our Warehouse Associates and Leads. You will be responsible for the development of the warehouse staff, including coaching them on the skills necessary to be successful in the warehouse and developing for future success. You will set a standard of operational excellence and ensure your team’s success through values-based leadership. Additionally, you will be responsible for the accuracy of reports, scheduling, cross-functional communication, and ensuring sort and launch packages are processed efficiently while adhering to safety standards.

Key Responsibilities:

• Thrive in a fast-paced environment that demands quick thinking and physical agility, embracing the challenge of physically tasking work with enthusiasm and resilience.
• Ability to Plan and Prioritize Team and Business Initiatives - including quickly navigating technology platforms to manage operational and logistical challenges, having a consistent and intentional approach to team development, and a plan to drive continuous improvement with identified milestones.
• Assess operational needs swiftly and work cross-functionally to orchestrate seamless operations, prioritizing safety, and driving success.
• Works well in an ever-changing environment to ensure on-time delivery and exceed expectations of our customers, clients, crowdsourced drivers, and employees.
• Effectively schedule shifts that align with business needs based on operational hours and projected volume.
• Hands-on leader with the ability to coach, train and develop team members.
• Proven record of leading a team with values-based leadership to achieve key KPIs and metrics for the operation.
• Demonstrates a high level of teamwork, partnering cross-functionally to ensure a successful operation and organization as a whole

Qualifications:

• Minimum of 1 year of previous experience in management in logistics, operations, or a related field is preferred.
• Proficient in technology platforms and tools relevant to logistics operations.
• Strong problem-solving skills and attention to detail with the ability to thrive in a fast-paced, physically demanding environment.
• Commitment to delivering exceptional experiences to team members and driver partners.
• Willingness to complete a comprehensive background check.
• Willingness to work flexible hours, including nights, holidays, and weekends, as required by operational needs.
• Is physically able to work in a warehouse that includes the following conditions:
  • Standing for the duration of the shift.
  • Moving boxes up and down including frequent bending.
  • May need to lift and carry up to 50 pounds on a regular basis.
  • May work in hot or cold temperatures.
  • May work in an environment with loud noise and fumes.
  • Minimal travel required.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

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