Supervisor - Global Security Operations Center (GSOC)

Ocean State Job Lot

Gaithersburg (MD)

On-site

USD 85,000 - 110,000

Full time

18 hours ago

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Job summary

SCIS is seeking a Global Security Operations Center (GSOC) Supervisor to oversee 24/7 shift operations, supervise analysts, and coordinate incident response to protect people and assets.

The role requires strong leadership, analytical thinking, and experience with monitoring technologies and emergency coordination to maintain operational readiness.

Qualifications

At least 3–5 years of experience in security operations, GSOC, SOC, or command center environments.
Associate or Bachelor’s degree in Security Management, Criminal Justice, Intelligence Studies, Emergency Management, or related field preferred.
Successful completion of background checks and ability to obtain clearances.

Responsibilities

Lead day-to-day shift operations in a 24/7 monitoring environment.
Supervise GSOC analysts and monitor alarms, access control, and surveillance platforms.
Evaluate security alerts and coordinate incident response with internal and external stakeholders.
Monitor threat intelligence feeds and provide shift briefings and situational awareness.
Ensure adherence to policies, maintain readiness of GSOC systems, and assist with investigations.
Identify gaps and support training and process improvements.

Skills

Analytical skills

Problem solving

Fast-paced environment

Communication skills

Confidentiality

Security clearances

Education

Associate or Bachelor’s degree in Security Management

Tools

Video management systems

Access control platforms

Incident management software

Job description

Limitless opportunity. Impact you can see.At SCIS we play a critical role in making our country a safe place. So, we offer advantages equal to the interests at stake. From development and educational opportunities to comprehensive benefits and competitive wage packages, we support you, so you can support our mission.

About SCIS

Supervisor - Global Security Operations Center (GSOC)

The Global Security Operations Center (GSOC) Supervisor is responsible for overseeing shift operations within the GSOC and ensuring effective monitoring, analysis, and response to security events and incidents. This role supervises GSOC analysts, ensures adherence to standard operating procedures, and coordinates incident response activities to protect personnel, facilities, assets, and operations.

The GSOC Supervisor provides real-time leadership during incidents, supports intelligence reporting, and ensures accurate documentation and escalation of security events. This position acts as the primary point of contact for GSOC operations during assigned shifts.

ESSENTIAL FUNCTIONS

The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Core Duties Include:

Lead day-to-day shift operations in a 24/7 monitoring environment, including conducting shift handovers to ensure continuity between shifts.
Supervise and support GSOC analysts in the monitoring of alarms, access control systems, and surveillance platforms.
Evaluate security alerts, incidents, and intelligence reports to determine appropriate response actions, ensuring proper escalation and documentation in the incident management system.
Coordinate response activities and communication with internal stakeholders (corporate security, facilities, HR, IT) and external agencies as required.
Monitor threat intelligence feeds, travel risk alerts, and global events that could impact company operations, providing shift briefings and situational awareness updates.
Ensure adherence to GSOC policies, procedures, and operational protocols, and maintain readiness of all GSOC systems and technology.
Assist with incident investigations and post-incident reporting.
Identify operational gaps and recommend improvements to procedures or technology, supporting the GSOC Manager with operational reporting and process improvement initiatives.
Support training initiatives, assist with onboarding new staff, and mentor GSOC analysts.

Additional qualifications may be specified and receive preference depending upon the nature of the position

Basic Qualifications

At least of 21 years of age
Strong analytical and problem-solving abilities
Ability to work effectively in a fast-paced operational environment
Strong written and verbal communication skills
Ability to maintain confidentiality and handle sensitive information
Ability to work rotating shifts, including nights, weekends, and holidays
Ability to obtain and maintain required security clearances or background checks if applicable

Education/Experience

Associate or Bachelor’s degree in Security Management, Criminal Justice, Intelligence Studies, Emergency Management, or a related field preferred
At least 3–5 years of experience in security operations, GSOC, SOC, or command center environments
Previous supervisory or team lead experience preferred
Experience with security monitoring technologies such as video management systems, access control platforms, or incident management software
Experience with incident response and emergency coordination

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements

Successful completion of a comprehensive background investigation.
Clean criminal record consistent with company security policies.
Ability to pass pre-employment drug screening if required.
Ability to obtain and maintain any required security clearances or credentials.

Competencies (as demonstrated through experience, training, and/or testing)

Leadership and team supervision
Threat monitoring and situational awareness
Security operations and monitoring systems
Decision-making under pressure
Communication and reporting
Time management and prioritization
Analytical thinking and attention to detail
Conflict resolution and team support
Ability to follow and enforce operational procedures

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

Performing work in a GSOC environment with continuous monitoring of security systems and intelligence sources
Position requires prolonged periods of sitting and viewing multiple monitors
Must be able to respond quickly to security incidents and operational issues
Requires availability for rotating shifts including evenings, nights, weekends, and holidays
May be exposed to or required to handle sensitive and confidential information.
May require occasional overtime during major incidents or emergencies

A Word about EEO, Pay Transparency and Other Requirements….

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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