Supervisor Gateway Operations DL

DHL Express; New York (NY); On-site; USD 96,000 - 128,000; Full time

Benefits offered by this job

Competitive pay

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Employee discounts

Training opportunities

Job summary

DHL Express in New York is seeking a Gateway Operations Supervisor to coordinate the movement of parcels by air and ground across international import and export flows. You will oversee ramp operations, supervise warehouse and back-office teams, and ensure compliance and efficiency.

The role demands strong leadership, budgeting awareness, and collaboration with customs and partners. You’ll drive KPI performance, improve processes, and mentor 8–12 staff in a unionized environment while

Qualifications

• BS/BA and 2 years’ experience in related field, including at least one year of supervisory experience
• Professional certification required in some areas
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards

Responsibilities

• Expedites daily activities of all operational functions to maximize profitability and ensure client satisfaction
• Supervises day-to-day airport ramp operations and cargo handling within compliance guidelines
• Monitors and coordinates international import and export shipments through back-office staff
• Manages KPI and cost levels, and assists in annual budget preparation
• Develops and maintains relationships with business partners and customs/dims

Skills

Team supervision

Operational leadership

Budgeting & cost control

Vendor relationships

MS Excel

Education

BS/BA

2+ years supervisory experience

Job description

What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We have an immediate career opportunity for a qualified Gateway Operations Supervisor. The Gateway Operations Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations.

Key Responsibilities:

• Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of maximizing profitability for the company
• Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
• Supervises warehouse sort operations processing international import and export shipments
• Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
• Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
• Charged with developing and managing relationships with Business Partners
• Responsible for development and implementation of special projects
• Ensures quality system is implemented and maintained within area of responsibility
• Manage Key Performance Indicators and cost levels
• Assists in annual budget preparation
• Provides technical product assistance to staff
• Advises staff of changes to company policies and goals
• Supervises a unionized workforce of8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
• Sets objectives and delivers results with a short-term, operational focus
• Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
• Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
• Assigns and checks work
• Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
• Provides guidance and training
• Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
• Provides input to hiring, firing, layoff, promotion, reward, and other decisions

Skills & Qualifications:

• Complete understanding and wide application of principles, theories, and concepts in function or business area
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
• Typically requires BS/BA and2 years’ experience in related field, including at least one year of supervisory experience
• Professional certification required in some areas
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
• Candidate must pass pre-employment background, drug, and medical physical screening

Employee Benefits & Incentives

• Competitive Pay ($96,300 - 128,400/annually)
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.