Supervisor (Full-Time) - Kihei Ace Hardware

Hmstores; Kihei (HI); On-site; USD 29,000 - 30,000; Full time

Job summary

HouseMart in Kihei, Hawaii is seeking a capable store supervisor to oversee daily operations, coach staff, and drive sales. This role reports to the Store Manager and focuses on delivering excellent customer service, inventory accuracy, and merchandising standards.

You will open and close the store, manage staff performance, and ensure policy compliance while maintaining shrinkage controls. Flexible hours and prior retail or customer service experience are preferred.

Qualifications

• Supervisory experience in retail or customer service preferred.
• Strong customer service and selling skills required.
• Ability to make quick, sound decisions and manage staff.

Responsibilities

• Oversee daily store functions in the absence of the Manager.
• Maximize productivity to achieve sales and profitability.
• Provide exceptional customer service and communicate expectations to staff.
• Ensure products are stocked, merchandised, and received properly.
• Motivate staff and promote teamwork to meet goals.
• Ensure store operates according to company policies.
• Monitor shrinkage and maintain controls; open and close the store.

Skills

Supervisory experience

Customer service

Sales leadership

Communication

Decision-making under pressure

Education

High School Diploma or equivalent

Job description

3 days ago Requisition ID: 3083

Salary Range: $21.00 To $22.00 Hourly

Salary Range: $21.00 to $22.00 per hour

Would you enjoy working in a positive family environment with high employee engagement and a focus on expanding our services and growing our business to serve our community?

HouseMart is a local family-owned business consisting of 34 Ace Hardware, Ben Franklin Craft and Daiso stores, with over 500 employees in Hawaii, Washington, Oregon, and Nevada. The HouseMart vision is “to become the best operating chain of independent craft and retail stores in the country."

As a family-owned business for more than 70 years, the HouseMart brand strives to serve as a symbol of family values, exceptional service, and commitment to providing the products our customers need. Built upon an entrepreneurial spirit, we continually look for opportunities to further expand and diversify our business, while still operating under the same family values.

SUMMARY:

This position is responsible for assisting in all facets of the store’s daily operations to increase sales and profit. Provides continuous coaching to all employee on proper selling techniques, inventory best practices and product knowledge.

ESSENTIAL FUNCTIONS:

• Oversee daily store functions in the absence of the Store Manager and Assistant Manager
• Maximize productivity to achieve sales
• Provide exceptional customer service and communicate expectations to staff
• Ensure that all products and selling areas are properly received, stocked and merchandised
• Motivate staff and promote team effort to achieve department and store goals
• Ensure store is run in accordance with our Company’s policies and procedures
• Monitor and assist in attaining shrinkage goals within industry standards
• Responsible for store opening and closing functions

JOB QUALIFICATIONS

• Ability to perform under pressure and demonstrate effective decision-making
• Advanced understanding of sales principles and customer service practices
• Occasional push, pull, and/or lift up to 60 lbs. of materials, including lifting and maneuvering up to 100 lbs. of merchandise using a hand truck
• Availability to work flexible hours
• Ability to effectively communicate written and verbally
• High School Diploma or equivalent
• Two or more years of experience in retail and/or customer service oriented environment
• Supervisory experience preferred

MENTAL DEMANDS:

• Mathematical skills to calculate yardage, square footage, fractions, percentages, pricing, discounts, taxes, returns, charges, making change, taking inventory, ordering, verification of quantities, etc.
• Ability to work under pressure, demonstrate effective decision-making, and ability to exercise sound judgment.
• Ability to perform multiple tasks at the same time.
• Organizes work to complete