Supervisor - Full Time

Pure Hockey, LLC; Fort Myers (FL); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability保险

Bonus Plan

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey, LLC in Fort Myers, FL is seeking a customer-focused Retail Associate to deliver outstanding service and operate the register accurately. You will assist with merchandising, inventory management and daily store operations while collaborating with management on performance metrics.

The role requires experience in retail or customer service, strong interpersonal skills and the ability to train and motivate staff. Flexibility, weekends, and holidays are expected.

Qualifications

• Proven experience in a retail/customer service environment.
• Ability to train, coach, develop and motivate employees.
• Strong interpersonal, organizational and leadership skills.
• Experience using a computer and handheld devices.
• Knowledge of inventory management and merchandising techniques.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet customers, respond to questions, engage with merchandise and provide outstanding customer service.
• Accurately perform cashier duties and process transactions with precision.
• Assist in merchandising, operations, sales and customer service.
• Partner with management to set and communicate store metrics and expectations.
• Train and develop staff to ensure they have the necessary skills.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain the sales floor by restocking, updating pricing and inventory tasks.
• Perform other duties as assigned by the manager.

Skills

Customer service

Retail experience

Training & coaching

Interpersonal skills

Organizational skills

Leadership

Tech proficiency

Inventory management

Merchandising

Flexible hours

Job description

Description

Responsibilities:

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Assist in the areas of merchandising, operations, sales and customer service
• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
• Other duties assigned by manager

Requirements

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Proven experience in a retail/customer service environment
• Ability to train, coach, develop and motivate employees
• Demonstrate effective interpersonal, organizational and leadership skills
• Experience using a computer and handheld devices
• Strong analytical and problem-solving skills
• Knowledge of inventory management and merchandising techniques
• Ability to work flexible hours, including weekends and holidays

Benefits:

• Medical, Dental, Vision & Disability Insurance
• Bonus Plan
• Flexible Spending Plan
• 401(k)
• Paid Vacation
• Paid Holidays
• Paid Parental Leave
• Employee Discount

Salary: $15.60-$19.20