Supervisor Front Services - Full Time ( Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel in Atlantic City seeks a Front Services Supervisor to oversee daily operations, manage staff, and ensure exceptional customer service. The role requires strong leadership, organizational skills, and a commitment to maintaining high service standards in a fast-paced environment.

Qualifications

• Two years front services experience.
• Must possess a valid New Jersey driver's license.

Responsibilities

• Responsible for day-to-day activities of Front Services area.
• Ensures customer problems/complaints are handled effectively.
• Coordinates recovery efforts with Security and Risk Management.

Skills

Customer Service

Organizational Skills

Communication Skills

Team Leadership

Education

High school diploma or G.E.D. certificate

Job description

JOB SUMMARY:

• Responsible for the day to day activities of the Front Services area of the Hotel for Harrah’s Atlantic City

DIRECTLY SUPERVISES:

Valet

Valet Parking Ticket Issuer

Traffic Controller

Cashier Outlet

Bell Captain Stationary

Bell Person

Doorperson

KEY JOB FUNCTIONS :

• Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
• Ensures that customer problems/complaints are handled in an effective, courteous manner
• Responsible for the motivation, continual training and empowerment of employees
• Ensures that all staff behavior and appearance are in compliance with established policy
• Coordinates recovery efforts with Security and Risk Management
• Handles vehicle problems/complaint reports according to established procedure
• Ensures cleanliness, organization and safe condition of hotel entrance, valet and storage areas
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information
• Maintains accurate employee records and files

EDUCATION and/or EXPERIENCE:

High school diploma or G.E.D. certificate required. Two years front services experience. Must possess a valid New Jersey driver's license.

QUALIFICATIONS:

• Outstanding customer service, organizational and communication skills; professional appearance
• Knowledge of casino/hotel industry preferred
• Excellent team leadership and communication skills

WORK ENVIRONMENT :

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).