Supervisor ( Friday-Sunday 1st shift / ECOMMERCE EXP)

Metro Supply Chain Holdings Usa Inc; Columbus (OH); On-site; USD 70,000 - 80,000; Full time

Job summary

Metro Supply Chain Holdings Usa Inc is seeking a weekend shift Supervisor in Columbus, OH, to lead the operations on the Friday–Sunday first shift. The role focuses on safety, performance, customer relations, and people development, with a strong emphasis on E‑commerce experience and efficient labor planning.

You will supervise warehouse staff, manage tasks, and drive KPI improvements, while ensuring a compliant, safe, and productive environment.

Qualifications

• Five (5) years distribution experience (3PL experience would be an asset).
• At least two (2) years supervisory experience, preferably in a 3PL Operations role.
• Computer literacy in MS software.

Responsibilities

• Schedule labor requirements for the shift to meet production goals within budget.
• Complete shift briefings to communicate information to all employees.
• Assign and follow up with operators on task durations and completion times.
• Ensure order sequences are picked based on priority shipments and customers, reducing driver wait times.
• Hold team members accountable for proper picking/packing procedures and meet quality standards.
• Monitor, analyze and report daily/weekly KPI performance for the shift.
• Approve all labor hours daily using company policies and ensure accurate records for payroll.
• Provide daily feedback and conduct performance appraisals; manage disciplinary actions with documentation.
• Maintain safe, clean work environment and strong customer relations.
• Monitor KPI/KAIs related to efficiency, quality and safety; take on additional related responsibilities as needed.

Skills

Distribution experience

Supervisory experience

Attendance & punctuality

MS Office proficiency

Customer service

Tools

Microsoft Office

Warehouse Management Systems (WMS)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Full Time Management Columbus, OH, US

2 days ago

Salary Range: $70,000.00 To $80,000.00 Annually

Join our team

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

Reporting to the General Manager, the Supervisor will be responsible for all facets of the operations on the weekend shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

Candidate must have E-Commerce Experience

SHIFT AVAILABLE: Friday-Sunday 1st shift

RESPONSIBILITIES

• Schedule the labor requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
• Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
• Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• On a daily basis approve all labor hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Maintain a clean and safe work environment.
• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
• Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
• Assumes additional related responsibilities as required.

EXPERIENCE

• Five (5) years Distribution experience (3PL experience would be an asset)
• At least two (2) years supervisory experience, preferably in a 3PL Operations role
• Computer literacy in MS software.
• Proficiency with Warehouse Management Systems (WMS)
• Exemplary attendance and punctuality

REQUIREMENTS

• Strong working knowledge of warehouse operations and leadership
• Time management skills and the ability to delegate
• Excellent leadership and organizational skills
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and data entry software
• Excellent analytical and problem-solving skills – solution oriented
• Adequate knowledge of warehouse data systems
• Outstanding customer service skills and leadership
• Able to conduct effective dock meetings with all warehouse personal & motivate staff
• Ability to train employees on new procedures
• Providing feedback on group and individual performance to management according to standard operating procedures
• Ability to provide constructive criticism
• Ability and desire to learn new methods and systems
• Participating in the hiring, evaluating, training, restructuring, and occasional termination of team members

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

WHY JOIN US?

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings 401k Program with company match