Supervisor Food Services

112 North Carolina Baptist Hospital; Winston-Salem (NC); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Flexible Spending Accounts

Educational Assistance Program

Retirement plans

Job summary

Advocate Health is seeking a Full-time cafeteria worker for the 11953 Non Enterprise Corporate - Food and Nutrition: Cafeteria department. The role requires a high school diploma or GED with five years in food service and ServSafe certification.

You will ensure quality, safety, and patient/customer satisfaction across hot and cold stations. Candidates must be able to work AM/PM shifts, weekends, and holidays, while maintaining high sanitation standards and following recipes and portion control

Qualifications

• High school diploma or GED with five years in food service.
• ServSafe certification required.

Responsibilities

• Adheres to hospital and departmental policies and promotes customer service.
• Maintains sanitation ratings and follows HACCP guidelines.
• Monitors product quality, recipe adherence, and station setups.
• Follows safety and sanitation rules, completes required trainings.
• Supports department performance improvement and cross-departmental duties.

Skills

English fluency

Supervision

Team training

Cooking equipment

Recipe following

Temperature tolerance

Customer service

Weekend availability

Communication

Cross-area support

Diet knowledge

Education

High school diploma or GED

ServSafe certification

Job description

Department:

11953 Non Enterprise Corporate - Food and Nutrition: Cafeteria Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: AM & PM shifts and rotating weekends and holidays. Pay Range: $24.10 - $36.15

EDUCATION/EXPERIENCE:

High school diploma or GED equivalent with five years' experience in a food service environment involving the production of food.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

ServSafe certification required.

ESSENTIAL FUNCTIONS:

1. Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.
2. Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
3. Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are being met consistently. Department maintains a minimum average Gold Check score of silver.
4. Monitors quality of product at stations, ensures recipe compliance and adherence to departmental guidelines. Productivity and delivery schedules are met. Serving line start times and schedules are met. Knowledge of setting up the hot/cold line.
5. Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment. Responds to corrective action plans from weekly sanitation inspections. Completes daily cleaning list.
6. Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training. Also, must complete training and testing using recipes, grilling, knife skills, frying, sauteing, steaming, baking, soup making and roasting knowledge.
7. Participates in department’s performance improvement initiatives. Duties are performed accurately and efficiently. Works as a team player; provides support to other Food and Nutrition Services departments as requested by management. Supports diversity through cultural awareness and special menus. Attends all CPM meetings.
8. Minimizes product waste and controls cost. All equipment and supplies are properly utilized, maintained, and handled properly to avoid waste and/or breakage. Follows recipes, portion control guidelines, and manages food and supplies.
9. Ability to plan work day with regards to time, equipment usage, quantities needed to ensure meals are served on time. Monitors the amount of food needed for the day based on production sheets. Notifies Manager/Team Leader if adjustments are needed.
10. Completes batch cooking logs daily.
11. Prepares food according to departmental policy and procedures using standardized recipes to ensure all items are of a high quality. Maintains leftover log and waste program, evaluating excess prepared food for future use. Completes and follows HACCP documentation and guidelines. Must label, date and put food away in its proper location after each meal.
12. May be asked to complete other responsibilities such as opening or securing the department, issue or count cash drawers and make deposits. May work in an area absence of a manager for a limited amount of time.

SKILLS & QUALIFICATIONS:

Must be fluent in English and able to follow instructions

Works under general supervision.

Relies on experience and judgment to plan and accomplish assigned tasks and goals

Orients, trains, assigns, and checks the work of junior employees

Ability to operate various cooking equipment, as well as follow recipes and to adjust according to volume

Able to withstand large temperature variances from cooking areas to freezers and coolers

Desire to achieve high customer service standards

Ability to work weekends and holidays

Ability to communicate with a wide variety of people including patients, visitors, hospital staff, and managers

Ability to step in any area on the At Your Request Line (deli, saute & grill station and assembly line)

Understanding of the hospital diets (ground, chopped and puree diets)

WORK ENVIRONMENT:

May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas Exposure to wet tile floors and dangerous, sharp equipment

Our Commitment to You:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in:

• Cardiovascular Care
• Neurosciences
• Gynecology
• Oncology
• Pediatrics
• Primary Care
• Neurology
• Geriatrics
• Trauma Care