Supervisor Food Services - Production

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 33,200 - 49,800; Full time

Benefits offered by this job

Paid Time Off programs

Health and welfare benefits

Flexible Spending Accounts

Family benefits

Retirement plans with employer match

Educational Assistance Program

Job summary

Atrium Health Wake Forest Baptist is looking for a full-time supervisor for Food and Nutrition services in Winston-Salem, NC. The role includes directing operations, ensuring customer satisfaction, and managing staff across various food service areas. Applicants should have excellent communication skills, strong analytical abilities, and the capability to work under pressure. Benefits include health insurance, flexible spending accounts, educational assistance, and more, with a pay range of $24.10 – $36.15 per hour.

Qualifications

• Strong analytical ability is essential.
• Excellent communication skills are required.
• Ability to work in high-pressure situations.

Responsibilities

• Direct daily operations of food service.
• Supervise and manage staff effectively.
• Ensure compliance with regulations and policies.

Skills

Excellent oral and written communication skills

Strong analytical ability

Excellent customer service

Ability to work under stress

Ability to maintain professional relationships

Job description

Position Details

• Department: 11903 Wake Forest Baptist Medical Center – Food and Nutrition
• Status: Full time
• Benefits Eligible: Yes
• Hours Per Week: 40
• Schedule Details: Variable, weekends
• Pay Range: $24.10 – $36.15 per hour

Essential Functions

• Directs daily operations of multi‑functional food service operations to ensure employees have appropriate equipment, inventory, and resources to perform jobs and meet goals and deadlines.
• Assists in the maintenance of cash controls and payroll functions (time sheets, records, schedules, etc.).
• Probes potential problems and apprises the leader with status and resolution of issues, using appropriate resources when necessary.
• Supervises day‑to‑day work activities by delegating authority, assigning and prioritizing activities, and monitoring operating standards; ensures top concerns are given priority.
• Manages by providing positive and constructive feedback to employees in order to reward, coach, correct, and motivate.
• Ensures compliance with all federal, state, and local regulations as well as hospital policies and procedures (e.g., quality assurance, safety, operations, personnel).
• Establishes a safe work environment for employees by providing safety‑related training and equipment maintenance and by ensuring compliance with safety and loss prevention programs.
• Establishes operating standards, implements quality improvements, and communicates them.
• Maintains and develops employee relationships and satisfaction for multi‑functional food service areas, retail, and patients to ensure all regulatory standards are in place.
• Accountable for the execution of service quality by maintaining the highest level of delivery.
• Promotes and supports workplace diversity initiatives.

Skills and Qualifications

• Excellent oral and written communication skills.
• Strong analytical ability.
• Willingness to respect and value the differences and perceptions of diverse groups and individuals.
• Excellent customer service to external and internal customers.
• Ability to work productively and effectively when faced with stressful work situations and time pressures.
• Ability to develop and maintain professional, trusting, positive working relationships with supervisors, staff, managers, customers, and vendors.
• Upholds ethical standards and complies with all state and federal laws and company policies and procedures.

Work Environment

May be required to work in all areas of the Food and Nutrition Services departments, including kitchen and retail areas. Exposure to wet tile floors and dangerous, sharp equipment.

Physical Requirements

Standing, walking, sitting, bending, reaching with arms, finger and hand dexterity, talking, hearing, and seeing (required). Lifting, carrying, pushing, and pulling up to 100 lbs. as needed.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability
• Flexible Spending Accounts for eligible health‑care and dependent‑care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Additional Information

Provides supervision for multi‑functional food service areas (sandwich stand, salad bar, grill, hot foods, tray line) to ensure customer satisfaction and implements business practices to uphold the institution’s mission and values. Oversees services and identifies opportunities for growth.