Supervisor, Food & Beverage

Great Wolf Lodge; Williamsburg (VA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with employer match

Paid vacation

Job summary

Great Wolf Lodge is seeking a Food Outlet Supervisor to oversee daily restaurant operations and a team of pack members. Responsibilities include POS handling, expediting, stocking, and ensuring sanitation and safety standards are met. The role emphasizes coaching staff, scheduling, and responding to guest concerns with leadership support.

The position offers flexible scheduling, benefits, and opportunities for growth via training programs and a supportive team culture.

Qualifications

• Must have High School diploma or GED.
• Minimum 1 year experience in a food service leadership capacity.
• Experience using POS technology and general software (Excel, Word, Outlook).

Responsibilities

• Supervises daily food outlet operations to ensure lodge standards and tasks are completed.
• Assists with restaurant operations including POS, expediting, restocking and staff breaks.
• Provides coaching and feedback to team members; schedules staff and handles labor forecasting.
• Maintains sanitation, safety, and alcohol beverage control policies.
• Participates in recruitment, performance management and guest service improvements.

Skills

POS proficiency

Customer service

Microsoft Office

English communication

Cash handling

Team leadership

Education

High School diploma or GED

Tools

POS technology

Excel

Job description

Pay: $22 per hourAt Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability.Hiring immediately with full-time, part-time, and flexible schedulingJoin our Pack:Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levelsGreat Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentivesLearn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership trainingPrioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief FundCelebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.Benefits:Medical, Dental, and Vision insuranceHealth savings accountTelehealth resourcesLife insurance401K with employer matchPaid vacation time offPaid parental leaveEssential Duties & ResponsibilitiesSupervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignmentsAssists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaksEnsures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policiesProvides coaching, encouragement, and recognition to pack members regularlyUnderstands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack MembersResponds to pack/guest concerns and escalates to leadership as appropriateUnderstands and participates in scheduling of staff, execution of labor management and forecastingProvides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related mattersPerforms daily audits per procedure to ensure optimal operation to standardsConducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack MembersMonitors performance of staff, providing real time feedback and coachingParticipates in recruitment process and selection of talent for the F&B staffPartner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPSParticipate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repairAssists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications ProgramsBasic Qualifications & SkillsHigh School diploma or GEDMinimum of 1 year experience in a food service leadership capacityMinimum of 1 year experience utilizing Point-of-Sale (POS) technologyExperience with Microsoft Office and general software systems; proficiency in Excel, Word and OutlookDemonstrated customer service, conflict resolution, employee engagement, retention and team building skillsBasic math skills (addition, subtraction, etc.) as they apply to cash handlingProficient in both written and spoken EnglishAbility to work flexible schedule including nights, weekends, holidays as neededDesired Qualifications & TraitsAssociates degree or higher in hospitality or related fieldPrior experience with Micros POSServe-Safe and/or TIPS certificationPrevious hotel experience, preferably in a large family resort or hotelPhysical RequirementsAble to lift up to 30lbsAble to bend, stretch, and twistAble to stand and walk for long periods of timeRestaurant Supervisor:At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.Essential Duties & ResponsibilitiesEnsures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standardsProvides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related mattersInteracts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concernsAssists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performanceEnsures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shiftCommunicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)Identify all Out of Order equipment and pass along to Manager for repairSupport management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.Assists with the coordination and execution of birthday partiesProtects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policiesBasic Qualifications & SkillsSome High School education or equivalent1+ year previous experience in a food service team lead capacity or leadership role1+ year utilizing Point-of-Sale (POS) technologyBasic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handlingMust be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as neededSuccessful completion of criminal background check and drug screenDesired Qualifications & TraitsPrior experience with Micros POSServe-Safe and/or TIPS certificationProven teamworkProjects professional image that inspires trust and confidenceEnthusiastic and positive energyPhysical RequirementsAble to lift up to 30 lbs.Able to bend, stretch, and twistAble to stand for long periods of timePay Rate: $ /hrAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.Application Instructions:Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.Position Close Date:Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.