Supervisor, Food & Beverage

Great Wolf; Scottsdale (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Annual bonuses

Paid Time Off

Job summary

Great Wolf in Scottsdale is seeking a Food Outlet Supervisor to lead daily food outlet operations and support lodge activities. You will oversee POS, scheduling, inventory, and ensure sanitation and safety standards are met while coaching the team to deliver guest-focused service.

Ideal candidates have at least 1 year of food service leadership experience, strong English communication, and ability to work flexible hours including nights and weekends.

Qualifications

• High School diploma or GED.
• Minimum of 1 year experience in a food service leadership capacity.
• Minimum of 1 year experience utilizing Point-of-Sale (POS) technology.
• Proficiency in Excel, Word and Outlook.
• English written and spoken fluency.
• Ability to work flexible schedule including nights, weekends, holidays.

Responsibilities

• Supervises daily food outlet operations to ensure lodge standards and tasks are completed.
• Assists with overall restaurant operation including POS transactions, expediting, restocking, and breaks.
• Ensures outlets are sanitized, stocked, and set up per sanitation and safety policies.
• Coaches and recognizes Pack Members regularly and supports leadership in performance management.
• Responds to guest concerns and escalates as needed; supports staffing scheduling and forecasting.

Skills

Food service leadership

POS handling

Customer service

Staff coaching

English proficiency

Flexible schedule

Education

High School diploma or GED

Tools

Micros POS

Microsoft Office

Job description

Pay: $22
At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Essential Duties & Responsibilities

• Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
• Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
• Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
• Provides coaching, encouragement, and recognition to pack members regularly
• Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
• Responds to pack/guest concerns and escalates to leadership as appropriate
• Understands and participates in scheduling of staff, execution of labor management and forecasting
• Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
• Performs daily audits per procedure to ensure optimal operation to standards
• Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
• Monitors performance of staff, providing real time feedback and coaching
• Participates in recruitment process and selection of talent for the F&B staff
• Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
• Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
• Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
• Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Basic Qualifications & Skills

• High School diploma or GED
• Minimum of 1 year experience in a food service leadership capacity
• Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
• Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
• Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
• Basic math skills (addition, subtraction, etc.) as they apply to cash handling
• Proficient in both written and spoken English
• Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits

• Associates degree or higher in hospitality or related field
• Prior experience with Micros POS
• Serve-Safe and/or TIPS certification
• Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements

• Able to lift up to 30lbs
• Able to bend, stretch, and twist
• Able to stand and walk for long periods of time

Pay Rate: $ /hr
An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Position Close Date: This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.