Supervisor, Financial Counseling

Cardinal Health; Oklahoma City (OK); Remote; USD 67,000 - 97,000; Full time

Job summary

A healthcare solutions provider is looking for a Financial Counseling Supervisor to oversee financial counseling and collections in a medical setting. Responsibilities include managing operations, ensuring financial assistance availability, and training new hires. Candidates should have relevant experience and a degree. This position involves remote work with some travel to California and offers a salary range of $67,500 - $96,300 annually.

Benefits

Medical, dental, and vision coverage

Paid time off

401k savings plan

Flexible spending accounts

Qualifications

• 4-8 years of experience preferred.
• Three or more years of experience in management of a medical office setting.
• Ability to work a flexible schedule.

Responsibilities

• Coordinate and supervise daily activities of financial counselors.
• Monitor collections of financial counselors for patient balances.
• Lead monthly check-in meetings with staff to review performance.

Skills

Financial assessment

Crisis response

Communication

Medical terminology knowledge

Education

Bachelor's degree in related field

Job description

What Financial Assistance Counseling (RCM) contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of a medical practice.

The Revenue Cycle Management team manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero. Directly supporting cCare, the largest private oncology practice in California, our experienced revenue cycle management specialists simplify and optimize the practice’s revenue cycle, from prior authorization through billing and collections.

The Financial Counseling Supervisor is responsible for developing and implementing consistent guidelines for financial counseling, financial assistance, and collection practices for all medically necessary services while ensuring access for all patients.

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations or business staff
• Administers and exercises policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact to work unit operations and customers
• Frequently interacts with subordinates, customers, and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution

Essential Functions:

• Develops, documents and implements best practice for the daily operations of all financial counselors including but not limited to:
• Monitors weekly and monthly collections of all financial counselors for patient balances owed by patients
• Monitors, tracks, and analyzes monthly financial assistance trends for applications and approvals within Assist Point.
• Audits to ensure maximized assistance gained for all patients based on coverage needs.
• Monitor Aging Balance report monthly.
• Review and complete monthly adjustments including charity care, self-pay, early out, etc.
• Review all Early Out collection escalations daily.
• Intervenes in crisis situations - quickly and independently discerning financial interventions required - using sound analysis, professional judgment, ethical practice, and common sense.
• Work closely with the Onsite Financial Counselors, Patient Navigators, front office staff and clinical staff to ensure smooth collection process.
• Lead monthly check in meeting with all staff members both individually and in group setting to review performance and establish goals moving forward.
• Completes all performance evaluations, delivers coaching and disciplinary action and performance improvement plans.
• Work closely with training team for new hire onboarding.
• Create training policies for financial counseling workflows
• Deliver monthly KPI’s to manager on time for prior month.
• Manage and approve all team member timecards, PTO, etc.
• Regular attendance and punctuality.
• Performs other duties as assigned.

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Ability to work a flexible schedule as necessary
• Three or more years’ experience management of medical office setting working with medical insurance, coding and financial matters preferred
• Working knowledge of medical terminology as well as ICD-9 and CPT codes
• Strong written/verbal communication, financial assessment, advocacy and crisis response skills, applied within
• This is a remote position with 50% travel to California

Anticipated salary range: $67,500 - $96,300 USD Annual

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.