Supervisor, Field Services (NY)

Aventiv-Technologie; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Aventiv in New York seeks an experienced Visitation Center Operations Leader to oversee daily operations and deliver high-quality service to facility staff and families.

You will lead the visitation administrator, manage scheduling, hiring, and performance, ensure equipment readiness, and drive budget planning while controlling costs.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred or equivalent experience.
• 2+ years supervisor experience in a customer-facing environment.
• Experience with scheduling, budgeting, and cost control.
• Ability to lead and develop a team.

Responsibilities

• Open/close visitation center and ensure daily readiness.
• Lead visitation administrator to deliver quality service.
• Schedule team to ensure proper coverage.
• Hire and develop direct reports; performance management.
• Approve timesheets, leave requests, and expenses.
• Plan and manage budgets; analyze operating costs.
• Ensure equipment testing, maintenance and security readiness.
• Provide excellent service to facility staff and families.

Skills

Leadership

Customer service

Communication

Budgeting

Problem solving

Team management

Scheduling

Time management

Education

High school diploma or GED

Bachelor’s degree in related field

Tools

Microsoft Office (Outlook, Excel, Word)

PowerPoint

Hardware & telephony knowledge

Job description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Job Purpose:

Responsible for operations at the visitation center while leading the visitation administrator to deliver exceptional quality service for facility staff and Family & Friends. Responsibilities include opening/closing the visitation center, powering up, testing, basic troubleshooting of equipment, maintenance,and cleanliness of the building while minimizing cost.

• Communicatewith customers and associates to ensure customer satisfaction.
• Ensures contract requirements are met.
• Leads team to meet and exceed company objectives.
• Ensures associates are meeting expectations by setting goals and objectives.
• Hires and develops direct reports.
• Scheduling oftheteam to ensure proper coverage.
• Approvestime sheets, time off requests, and expense reports.
• Ensures the technical performance of their team(s) utilizing training courses, etc.
• Responsible for planning and implementation of the budget
• Analyzes and reduces operating costs.
• Responsible for video visitation access for facility staff
• Ensureoperational readiness and performance for all systems (Security/Avaya Phones/SVV/Securus Workstations/BSO Workstations as required)
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Self-Starter with strong work ethic, excellent leadership, communication, and organizational skills
• Professional appearance and positive attitude
• Demonstrates proficient understanding of customer service needs and works to improve the operation of the visitation center.
• Microsoft Operating System experience,including, but not limited to,Outlook, Excel, & Word.
• Must be able to work in a fast-paced environment where problem resolution times are measured in hours.
• Must exhibit all the company’s cultural attributes.
• Customer Relationship and Account Management Skills
• Employee Development and Performance Management Skills
• Computing and Business Tools experience (Word, Excel,PowerPoint, Etc.)
• Knowledge of computer hardware & telephony

Minimum Qualifications:

• High school diploma or GED equivalent

Preferred Qualifications:

• Bachelor’s degree inarelated field of study or equivalent experience
• 2+years of supervisor experiencein a customer-facing environment

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and office equipment.
• Occasionally may need to reach, stoop, or kneel.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.