Supervisor Field Ops

United Site Services; Springfield (MA); In loco; USD 67.000 - 97.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Pharmacy

Dental

Vision

401(k) with employer match

Employee Discounts

Descrizione del lavoro

United Site Services is seeking a Field Ops Supervisor to lead yard operations and driver teams, ensuring efficient routing, timely pickups and deliveries, and strong safety practices.

This role emphasizes leadership, coordination with multiple departments, and accountability for staffing and performance, with a competitive benefits package and opportunities for professional growth.

Competenze

• Minimum 2 Year/Associates Degree or equivalent combination of education and experience.
• Minimum of 2 years proven leadership experience leading a diverse team to accomplish results.
• Customer Service
• Team Building
• Organization
• Communications
• Decision Making and Problem Solving
• Valid Driver License

Mansioni

• Manage and coordinate all activities for the yard. Supervises all Technicians
• Coordinate routes, pick-ups, deliveries to optimize routing efficiencies
• Analyze and report on operational activities such as routing efficiency, labor, overtime, fuel, quality of customer care
• Coordinate with other departments to ensure excellent communication within the division and resolve issues
• Coordinate asset transfers with other yard operations as needed
• Maintain staffing levels to meet and exceed customer and branch needs
• Assist Operations Manager with coordinating logistics for special events
• Review driver paperwork for accuracy and payroll processing
• Oversee fleet DOT administration and safety program

Conoscenze

Customer Service

Team Building

Organization

Communications

Decision Making and Problem Solving

Valid Driver License

Formazione

Associate's Degree or equivalent

Descrizione del lavoro

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Field Ops Supervisor is knowledgeable of yard and transportation operations and enjoys leading a team. This position is responsible for supervising operation functions and drivers.

Essential Functions

• Manage and coordinate all activities for the yard. Supervises all Technicians
• Work with the Operations Coordinator & Routers to coordinate routes, pick-ups, and deliveries to ensure the best routing efficiencies
• Analyze and report on operational activities, i.e., routing efficiency, weekly pick-ups versus deliveries, labor & overtime, fuel, quality of customer care, etc
• Work directly with other departments to ensure excellent communication within the division. Work with various departments to resolve customer service & other issues
• Work with Operations Supervisors at other yards to coordinate asset transfers, when necessary
• Maintain proper staffing levels to meet and exceed customer and branch needs
• Assist Operations Manager with coordinating logistics (delivery & pick-up, service of assets) for special events and works special events
• Review all paperwork from drivers including manifests, P&D tickets, route sheets, DVIRs, etc. for completion and accuracy
• Review and approve Time Saver punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
• Responsible for fleet DOT administration including, log books & record maintenance (DQFs), etc
• Responsible for the administration of the Company's safety program for the driver function. Works with Safety & HR to coordinate safety training, where necessary
• Responsible for employee development & conducting periodic performance reviews
• Operate a variety of company vehicles
• Perform other duties as assigned

Supervisory Responsibilities

This position has supervisory responsibilities.

Qualifications

• Minimum 2 Year/Associates Degree or equivalent combination of education and experience
• Minimum or 2 years experience in a related field and/or training
• Minimum of 2 years proven leadership experience leading a diverse team to accomplish results
• Customer Service
• Team Building
• Organization
• Communications
• Decision Making and Problem Solving
• Valid Driver License

Physical Requirements

• Sit while driving and stand while servicing products
• Use hands and fingers to handle, control or feel objects tools or controls
• Repeat the same movements
• Details of objects that are less than a few feet away and also at greater distance
• Speak clearly so customers can understand
• Understand the speech of another person
• Hear sounds and recognize the difference between them
• Be able to walk up to 30 minutes at a time without exertion
• Enter and exit equipment by stepping and kneeling
• Lift up to 40lbs from your waits to your shoulders
• Lift 30lbs from the floor to your head
• Crouch and squat
• Push 100lbs and pull 100lbs horizontally
• Sit while answering phones or reply to emails
• Repeat the same movements when entering data at the computer
• See details of objects that are less than a few feet away
• Focus on one source of sound and ignore others
• See differences between colors, shades and brightness

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range

$66,700.00 – $96,700.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.