Supervisor, Field Operations

SGS; Mobile (AL); On-site; USD 65,000 - 85,000; Full time

Job summary

SGS, a global leader in inspection, verification, testing and certification, is seeking a Supervisor, Field Operations for our Minerals Trade site in Mobile, Alabama. The role coordinates a team of Field Services Technicians, ensuring timely sampling, analysis and reporting while maintaining safety and quality standards.

You will train staff, schedule work, and serve as the primary field contact for customers and branch management.

Qualifications

• 3+ years working in industrial or field settings.
• 1+ years of supervisory experience.
• Bachelor’s degree in science, engineering, or related field is an asset.
• TWIC card is required.
• Experience with bulk minerals cargo is an asset.

Responsibilities

• Leads Field Services Technicians: schedules daily work and trains staff.
• Directs shift operations and coordinates with customers and managers.
• Provides technical guidance and resolves client issues in the field.
• Ensures safe, compliant execution of sampling, preparation, and analysis.
• Plans personnel, conducts staff meetings, and advises on procedures.
• Maintains resources and materials for field activities.

Skills

Team leadership

Field operations

Customer service

Safety compliance

Education

Bachelor’s degree in science/engineering or related field

Tools

Bulk minerals cargo knowledge

Job description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Job Description

The Supervisor, Field Operations coordinates and supervises a Minerals Trade site where inspection of client samples coming off of vessels is the main service we offer.

• Leads the team of Field Services Technicians: schedules daily work, trains employees; plans, assigns, and directs work.
• Works alongside shift technicians to complete work for shift.
• Serves as a first and primary line of contact with the customers in the field and the Branch Managers and Operations Managers.
• Addresses customers’ complaints and resolves issues.
• Provides technical advice and support to the Field Technicians.
• Assists staff to carry out and complete tasks according to established work procedures.
• Trains, motivates, provides guidance and monitors daily work of the team.
• Schedules personnel as needed to ensure that all samples are properly sampled, received, identified, prepared, and analyzed in a timely manner, according to established work procedures.
• Conducts regular employees’ meetings to inform staff on policies, procedures and performance issues, and share knowledge for development and improvement.
• Works in partnership with other Technicians to solve client problems to ensure quality and customer satisfaction standards are met.
• Ensures each Field Technician has sufficient information, resources and materials to do their job safely.
• May also have Preparation or Laboratory responsibilities, as required by business needs.
• Adheres to internal standards, policies and procedures.
• Performs other duties as assigned.
• Supervises a group of Field Services Technicians
• Makes day-to-day decisions within group
• Has some authority for personnel actions (scheduling work hours, training, and coaching)

Qualifications

• 3+ years working in Industrial or Field settings
• 1+ years of supervisory experience
• Bachelor’s degree in science, Engineering, or Related field is an asset
• TWIC card is required
• Experiencewith bulk minerals cargo an asset

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.