Supervisor, Field Operations

Service Experts LLC; Austin, Northern (TX, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Service Experts LLC in Austin, TX is seeking a Supervisor, Field Operations to oversee technicians and helpers installing, maintaining, and servicing commercial HVAC equipment. You will lead safety, staffing, and quality checks while supporting technicians on difficult tasks and coaching teams.

You will also participate in training, scheduling, and occasional service work, ensuring customer needs are met and company standards are followed on every project.

Qualifications

• High school diploma or GED with additional HVAC training and 10+ years of experience.
• Proven leadership abilities and capability to train others.
• Experience delivering technical and customer service excellence.
• Must hold valid licensing/certifications as required by jurisdiction.
• EPA and safety certifications are required.
• Advanced skills in servicing commercial HVACR equipment and related systems.

Responsibilities

• Be a Safety Leader to all technicians in your area.
• Lead installations, retrofits and large-scale projects.
• Schedule and assign technicians and crews to maximize productivity.
• Represent the company professionally to customers and manage field operations.

Skills

HVAC experience

Leadership

Staff training

Troubleshooting

Reading diagrams/blueprints

Customer service

Safety compliance

Time management

Communication

Driving license

Education

High School Diploma or GED

EPA Certification

Safety Certifications

Tools

HVAC tools/equipment

Job description

## Supervisor, Field OperationsApply: Austin, Texas: Full time: Posted Today: R102163Welcome!Supervises technicians and helpers who are installing, maintaining, and servicing commercial HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs, assists technicians with unusual or difficult assignments, trains and coaches’ employees, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the Branch Manager.**Key Responsibilities:*** Be a Safety Leader to all technicians in your area.* All Field Supervisors will join forces with our Safety Management Team to learn how to effectively mentor all of the field employees within your area and strive to meet all EE Safety and driving practices.* Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer* Lead installations, retro fits and large-scale projects.* Perform regular site visits with technicians and assists Branch Manager in reviewing past performance and areas of concern; conducting training customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives.* Assists technicians with major, unusual or difficult assignments and/or problems. Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.* Trains employees on technical skills, company processes and procedures, and safety rules and practices* Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction* Performs vehicle inspections to ensure company property and tools are being used, maintained and properly accounted for.* Represents the company professionally, honestly, and ethically in all business matters and activities* Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities.* Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives* Serves as a resource to the sales staff on technical issues regarding products and services* Assists the Branch Manager with administrative tasks and other duties as needed or assigned to meet customer needs, performs service, maintenance, and installation work* Performs all other duties as needed or assigned.**Qualifications:*** High school diploma or GED with additional training and 10 plus years’ experience in HVAC* Demonstrated basic leadership skills* Demonstrated ability to train others in technical skills and effective customer service* Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area* EPA and safety certifications required* Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories* Proficient mechanical aptitude and the ability to operate all necessary tools and equipment* Proficient and able to operate all necessary tools and equipment to perform various service projects* Proficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipment* Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with no supervision* Proficient and able to install a basic duct fitting* Advanced skills in troubleshooting and repairing commercial HVACR equipment, refrigeration systems, chillers, boiler systems, data centers, and related equipment with no supervision.* Ability to calculate heat gain and loss on commercial buildings using approved methods* Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns* Effective and efficient time-management and organizational skills* Valid driver’s license with acceptable driving record* Available to work flexible hours and on-call shifts as needed* Ability to stand and walk and to climb ladders and stairs and to maneuver to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.* Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas* Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt* Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception* Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds• Minimum Experience: 4+ years• Minimum Education: High School Diploma/GEDEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.