Field Operations Supervisor

Engineering Excellence National Account; Blue Ash (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Engineering Excellence National Account seeks an experienced HVAC Field Supervisor to oversee technicians involved in installing, maintaining, and servicing commercial HVAC equipment in Blue Ash, OH. The role requires strong leadership to ensure safety, quality, and efficiency on projects.

You will lead staffing, train staff, review performance, and coordinate with the Branch Manager to meet customer needs and company goals.

Qualifications

• High school diploma or GED with EPA and safety certifications.
• 10+ years of HVAC experience and advanced knowledge of commercial HVACR equipment.
• Ability to train others in technical skills and customer service.
• Valid driver's license with clean driving record.

Responsibilities

• Lead installations, retrofits and large projects.
• Mentor and train technicians; ensure safety compliance.
• Schedule and assign technicians to maximize productivity.
• Perform site visits and quality-control reviews of completed work.

Skills

Leadership

Training others

Customer service

Effective communication

Time management

Safety awareness

Mentoring

Education

High School Diploma/GED

EPA Certification

Safety Certifications

Tools

Wiring diagrams reading

HVACR equipment knowledge

Troubleshooting HVAC systems

Job description

Welcome!Supervises technicians and helpers who are installing, maintaining, and servicing commercial HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs, assists technicians with unusual or difficult assignments, trains and coaches’ employees, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the Branch Manager.Key Responsibilities:Be a Safety Leader to all technicians in your area.All Field Supervisors will join forces with our Safety Management Team to learn how to effectively mentor all of the field employees within your area and strive to meet all EE Safety and driving practices.Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customerLead installations, retro fits and large-scale projects.Perform regular site visits with technicians and assists Branch Manager in reviewing past performance and areas of concern; conducting training customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives.Assists technicians with major, unusual or difficult assignments and/or problems. Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.Trains employees on technical skills, company processes and procedures, and safety rules and practicesResponsible for delivery of excellent customer service and sustaining high levels of customer satisfactionPerforms vehicle inspections to ensure company property and tools are being used, maintained and properly accounted for.Represents the company professionally, honestly, and ethically in all business matters and activitiesEnsures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities.Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiativesServes as a resource to the sales staff on technical issues regarding products and servicesAssists the Branch Manager with administrative tasks and other duties as needed or assigned to meet customer needs, performs service, maintenance, and installation workPerforms all other duties as needed or assigned.Qualifications:High school diploma or GED with additional training and 10 plus years’ experience in HVACDemonstrated basic leadership skillsDemonstrated ability to train others in technical skills and effective customer serviceMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA and safety certifications requiredAdvanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessoriesProficient mechanical aptitude and the ability to operate all necessary tools and equipmentProficient and able to operate all necessary tools and equipment to perform various service projectsProficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipmentProficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with no supervisionProficient and able to install a basic duct fittingAdvanced skills in troubleshooting and repairing commercial HVACR equipment, refrigeration systems, chillers, boiler systems, data centers, and related equipment with no supervision.Ability to calculate heat gain and loss on commercial buildings using approved methodsEffective communication skills to communicate with customer and resolve customer issues, complaints, or concernsEffective and efficient time-management and organizational skillsValid driver’s license with acceptable driving recordAvailable to work flexible hours and on-call shifts as neededAbility to stand and walk and to climb ladders and stairs and to maneuver to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areasAbility to safely climb 300lb load capacity rated ladders with a 30lb tool beltNatural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perceptionAbility to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds• Minimum Experience: 4+ years • Minimum Education: High School Diploma/GED Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Engineering Excellence.Engineering Excellence is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]